Facilities Helpdesk Administrator - Hebburn - HVAC Contractor
CBW Staffing Solutions are working with a leading company within the HVAC industry, we are seeking a dedicated Helpdesk Administrator to provide comprehensive services to a wide range of commercial and industrial clients. As a Helpdesk Administrator, you will be the first point of contact for our clients, handling all helpdesk inquiries and ensuring a smooth and efficient service.
This is a permanent position, based in Hebburn, Tyne & Wear.
Package:
* Competitive salary between £25,000 - £28,000 per annum (depending on experience)
* Core hours are Monday - Friday (40 hours per week)
* 25 days annual leave plus bank holidays
* Training, development & progression opportunities
Responsibilities:
* Managing and responding to incoming service requests via phone, email, and our helpdesk system
* Logging and categorising service requests, assigning tasks to the appropriate teams, and tracking progress
* Coordinating with internal teams and external contractors to ensure prompt resolution of issues
* Monitoring and reporting on helpdesk performance, ensuring SLAs are met
* Maintaining and updating helpdesk databases and documentation
* Providing exceptional customer service and keeping clients informed of progress on their requests
* Assisting with general administrative duties as needed within the facilities management team
Qualifications:
* Previous experience in a similar helpdesk or customer service role, preferably within facilities management or a related industry is highly desirable
* Excellent communication skills with a strong customer service focus
* Strong IT skills and experience with helpdesk software or CAFM systems
* Ability to prioritise tasks, manage multiple requests, and work well under pressure
* A proactive and problem-solving approach, with attention to detail
* Team player with excellent organisational and time-management skills
If you are a dedicated Helpdesk Administrator, looking for a rewarding career opportunity, please apply with your full CV or contact Aaron Rutter at CBW Staffing Solutions.