About the company We are the brand for forward-thinkers. We celebrate challenging conventions and shaping the future of electric mobility. We make driving electric vehicles more enjoyable and entertain our customers with new technologies. Since smart inception, we have rewritten the automotive industry rulebook. In the 1990s, we undermined the predominant philosophy of ‘bigger is better’ and designed a revolutionary urban car. Since 1999 we were the first car manufacturer that switched to 100% electric We aim to transform into a leading player in premium, electric & connected mobility. Are you a forward thinker too? Then join us now smart UK – Aftersales Manager We’re excited to announce that we’re looking for an Aftersales Manager to join our team in Milton Keynes. The successful candidate will establish and manage all key activities to ensure continued sales performance, maximising Aftersales revenue and delivering outstanding customer experiences in the UK. This is an exciting opportunity for an Aftersales expert to lead the UK implementation and management of the smart Aftersales strategy. Your responsibilities (include but not limited to): You work closely with key stakeholders i.e smart Europe team, Mercedes-Benz UK, the smart network and relevant industry bodies to manage the roll-out of new and existing aftersales contracts. You lead the development and implementation of key Aftersales programs such as bodyshop, extended warranty, service plans, etc. You are responsible for the management of the battery end of life recycling plan for the UK market. You take charge of evaluating financial goals and performance data to identify opportunities for improvements. You coordinate and manage the integration of the smart Aftersales systems with the retailer’s own systems. You coach and motivate the UK Aftersales teams in-order-to drive team performance, fostering efficiency, collaboration, and a commitment to delivering exceptional customer service. What you bring along You have 5 years-experience in the area of Aftersales in the Automotive industry You have 3 years-experience a leadership role within the automotive industry, preferably with an international cross-cultural environment You are highly knowledgeable with different Aftersales processes (Warranty, spare parts, technical service and market management) You have an in depth automotive technical Know-How, preferably with electric vehicles You have strong knowledge of and experience with big data and parts business applications You are generally tech-savvy and have a positive work ethic in-order-to deliver results within a fast-paced working environment and tight deadlines You have excellent English skills including writing routine reports and correspondence (any other European language is a plus) Working at smart UK We're building a workplace where amazing people like you can do their best work. Together with us, you enjoy the agile working atmosphere with cross-European responsibilities. We're creating a culture where personal and professional growth are as important as business growth. Together with us, you will build a diverse and inclusive environment where you feel you belong to.