Job Description In the Front of House role you are responsible for presenting an exceptional first impression of the company’s friendliness, professional service, and high standards. Being passionate for providing extraordinary service, you will be able to work positively in a fast-paced environment. You will offer immediate, prompt assistance from the very first moment that guests step in the office, and a warm and professional welcome to our guests. Main duties are but not limited to: Reception Review meeting and visitor bookings daily, and ensure that requested facilities (room layouts, hospitality, additional facilities) are arranged. Pre-register visitors into the office systems, to enhance the sign in experience, and as applicable send pre-arrival information. Provide a welcome on arrival for all visitors as soon as they step into the office, sign visitors in (and out) of the office and provide health and safety induction. Offer WiFi code, refreshment, cloakroom where needed. Communicate visitor and guest arrivals to the relevant people promptly so that the visitor or guest is either met or escorted to the relevant meeting room / area in a timely manner. Offer, and where appropriate prepare and serve, refreshments for visitors. Book hospitality lunches and refreshments. Take delivery and store appropriately before use. Make the front of house the first point of call for all guest questions and enquiries, from finding local restaurants, travel advice, local knowledge, taxis etc. Telephony & Post Promptly answer and direct incoming telephone calls for the switchboard (if used), and take messages. Handle incoming and outgoing mail and courier services. Arrange collection of out-going post or deliver the post to an agreed collection point. Maintain the franking equipment and post room, or online postage service account. Office Management Maintain a tidy reception and lounge area ensuring that refreshment facilities are replenished and everywhere is clean and tidy. Carry out regular room checks to ensure correct set up and readiness for guest use, replenishing consumables as required. Check that all AV equipment is working and report any unresolved issues to Facilities Management. Ensure that AV instruction guides are in the room and available to users. Maintain an organised and tidy work area, which includes the desk, meeting rooms, client cloakroom and back office. Report technical faults and maintenance issues via the correct reporting process and ensure prompt close out. Ensure booked authorised Contractors have access to the building as required, and refer unexpected Contractors to Office Manager prior to admitting. Purchase office supplies as required. Qualifications Able to work under general supervision exercising some judgment. Display good interpersonal, verbal and written communication skills and organizational skills. A proven ability to work as part of a team. Proficient in use of Microsoft Word, Excel, Outlook. Training and qualifications (to be provided if required) First Aid at Work qualification, or equivalent Level 1 (or 2 if relevant) food hygiene and safety qualification, or equivalent AECOM Fire Marshal training AECOM lone worker training AECOM Switchboard training Additional Information AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and AECOM. You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed. AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.