Job Summary
Are you looking to be part of an exciting team on Ward 15?
You will work as an integral part of the clinical ward / area team and to be responsible for the co-ordination of all patient facilities / services in the ward area, ensuring a clean, safe and comfortable environment.
The main element of the role is ensuring and supporting the delivery of cleaning, catering and minor maintenance, together with other specified tasks to meet individual patients needs, as determined by the ward sister / charge nurse.
The post holder will work co-operatively with colleagues, as part of the team and perform additional duties as and when directed by the ward clinical team, to enable nursing staff to undertake direct patient care.
This is a part-time role for 16 hours per week.
Main duties of the job
Communication
1. When required greet patients and visitors to the area being mindful for good relationships between patients, staff and relatives.
2. Communicate effectively with other team members.
3. Work as part of the ward team to ensure the continual provision of the highest possible standards of service.
4. Communicate effectively with patients and carers, recognising their needs for alternative methods of communication.
5. To liaise with maintenance staff to ensure that equipment is in working order.
6. Organise and update notice boards as appropriate.
7. Maintain a high standard of personal behaviour and ensure effective communication with all members of the multidisciplinary team, patients, carers, and relatives.
8. Act as a point of contact for ward-based volunteers, providing local induction and day-to-day guidance.
Personal and people development
1. Take responsibility for personal updating and development, including mandatory training Development Review Process.
2. Take responsibility for maintaining a record of own personal development.
3. Participate in the Trust Appraisal System.
4. Work with management on any new training requirements.
5. Demonstrate skills and activities to others who are undertaking similar work.
6. Ensure that Patients information booklets are always available on the locker.
Person Specification
Experience Essential
* Educated to GCSE level or equivalent.
* Previous experience in hospitality / customer-facing or care environment.
* Experience of working in a team.
* The candidate must have knowledge of the following or be prepared to undertake the relevant training:
* Basic Health & Safety.
* Infection Control.
* Manual Handling.
* Basic Food Hygiene.
* Customer Care.
* Good telephone and reception manner.
* Self-motivated.
* Ability to communicate with staff, patients, and visitors.
* Ability to motivate others.
* Good self-organisational skills.
* Ability to work on own initiative and meet deadlines.
* Bank Holiday / weekend working as required by the Department.
* Working with hazardous chemicals.
* Able to work flexibly during work hours to cover department needs.
Desirable
* NVQ or equivalent in relevant subject.
* Basic Food Hygiene Certificate.
* Supervisory experience in the NHS or similar environment.
* Experience of undertaking a ward assistant role.
* Basic keyboard skills.
* Knowledge of the NHS Standards of Cleanliness.
Qualifications Essential
* Educated to GCSE level or equivalent.
Desirable
* NVQ or equivalent in relevant subject.
* Basic Food Hygiene Certificate.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Worcestershire Acute Hospitals NHS Trust
Address: The Alexandra Hospital, Woodrow Drive, Redditch, Worcestershire, B987UB
Employer's website: https://www.worcsacute.nhs.uk/
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