About the role
We are seeking a dedicated and experienced Project Team Manager to join our team. As the PTM, you will lead our Surgeries Operations Team, driving team motivation and ensuring the achievement of monthly targets. You will play a pivotal role in shaping strategies for growth, aligning operations with company objectives, and maintaining a high standard of customer satisfaction.
This position demands a strategic thinker with exceptional leadership, team management, and project delivery skills, along with a strong focus on financial performance and operational excellence.
Key Accountabilities and Responsibilities
* Lead, mentor, and motivate the Surgeries Operations Team to achieve performance targets and foster a high-performance culture.
* Deliver surgery projects on time and within scope, ensuring the delivered gross profit margin meets or exceeds the “as sold” gross profit target.
* Monitor and reduce the number of projects in snagging to maintain efficient project closure rates.
* Reduce overdue invoice totals and ensure timely payments to meet financial targets.
* Ensure high customer satisfaction scores by managing project quality and communication effectively.
* Track health and safety metrics, maintaining a safe and compliant working environment.
* Implement strategies to improve operational efficiency, saving costs and ensuring adherence to procurement policies.
* Use performance metrics to ident...