Welcome to John Shepherd, we're known for moving people forward. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 10 offices and over 100 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property. Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Licensing Property Relationship Manager. This is a full-time, permanent position located in Birmingham. The Licencing Property Relationship Manager must develop and maintain a good level of Property Management technical expertise and a good understanding of the different types of HMO licenses and requirements affiliated with the licences and will liaise daily with Tenants, contractors and Landlords to ensure maintenance is complete to an excellent standard and in a timely manner. Key Accountabilities and Responsibilities Review all safety checks/certificates for Licenced properties Arrange and oversee any associated remedial works to ensure they have been completed to a high standard Develop and maintain a good level of HMO knowledge – understanding the different types of licenses and requirements affiliated with the licences etc. Liaise daily with Tenants, contractors and Landlords to ensure maintenance is completed to an excellent standard and in a timely manner Inspection of maintenance work post completion Support the other members of the Team to ensure a high level of service is provided to clients and specific HMO legislation is adhered to Develops a good working relationship with Team colleagues, Property Management Team, Accounts Team, Compliance Team and the Lettings Team Ensure that all databases are accurately maintained and regularly updated Is able to navigate various external platforms including Fixflo, Kamma, MiProgramme and Goodlord Able to manage workload in an organised manner with excellent attention to detail At John Shepherd, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife. Here's what you can look forward to: Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health. Our Employee Assistance Programme offers free counselling support sessions. Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday. Get the latest gadgets and appliances with our Smart Tech Scheme. We're committed to reducing our carbon footprint with our Cycle2Work Scheme. We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF. You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles. Celebrate your loyalty with special days and celebrations for length of service. Planning for retirement? We've got you covered with that important pension pot. We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career. And of course, we like to have a little fun too Our company socials bring our people together. So work hard, and then socialise even harder We're excited to offer these amazing benefits to our hardworking teams. It's our way of showing appreciation for your dedication. At John Shepherd, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives. Join us and experience a workplace that truly values you. Apply today