Job Description
Job Title: Customer Care & Compliance Specialist
Location: Burman Recruitment, Shenfield
Salary - £26,000 - £30,000
Are you ready to make an impact in Higher & Further Education recruitment?
Burman Recruitments goal is to build long-term partnerships with candidates and clients through a consultative and innovative approach. As a Customer Care & Compliance Specialist, you’ll play a key role in enhancing processes, ensuring compliance, and driving an exceptional customer experience.
What You’ll Do:
* Support our sales team and manage candidate and client onboarding/offboarding.
* Handle customer care inquiries across multiple platforms.
* Generate and distribute reports for the business.
* Ensure compliance throughout the customer journey.
* Oversee the contractor lifecycle and manage the Contractor Care Portal.
* Identify improvement areas and implement effective processes.
* Train team members on onboarding and compliance best practices.
* Draft and distribute new documentation and templates.
* Manage company Trustpilot & Google reviews.
* Liaise with suppliers and umbrellas for customer requests.
* Oversee logistics for welcome packs sent to new candidates.
* Collaborate with various departments to streamline processes.
* Contribute to content creation, events, and competitions.
* Address other ad-hoc needs to support our business.
Ideal Candidate Profile:
* Friendly, customer-first approach, always willing to go the extra mile.
* Creative, proactive, and an excellent problem-solver.
* Strong time management and process-oriented mindset.
* Curiosity and eagerness to learn.
* Experience in account management, payroll, recruitment, or Higher Education is advantageous.
* Familiarity with Salesforce or CRM systems is a plus.
Why Burman Recruitment?
Be part of a team dedicated to transforming education recruitment. We value initiative, support professional growth, and offer an environment where your ideas can make a real difference.
* 28 days holiday (Plus bank holidays)
* Quarterly bonus scheme
* Dog friendly office
* Progression plans
* Team incentives
* Paid training
* 2 days WFH after probation (Increased to 3 days at Senior level)
* A great work environment with a friendly team
Ready to bring your skills to a specialist team in a rewarding industry? Apply today!