Junior Professional Services Engineer Location : Abingdon (Hybrid) Salary : £27-32k per annum An award-winning provider of IT security solutions, is looking for a Junior Professional Services Engineer to join their growing team. Specialising in IT security and with a focus on developing our people, our client is committed to providing opportunities for growth and career advancement. This role offers a fantastic pathway for someone to develop into a highly skilled and professional services engineer. Key Responsibilities :As a Junior Professional Services Engineer, you will: Provide onsite helpdesk support, troubleshooting and resolving IT issues at client locations. Act as the escalation point for onsite requirements and ensure all client issues are logged and managed appropriately. Deliver client projects alongside senior engineers, gaining hands-on experience and mentoring. Manage and prioritise incident tickets, ensuring SLAs are met and clients are kept informed. Work closely with other departments, including project management, to ensure smooth delivery of projects and services. Maintain communication with clients, vendors, and internal teams to ensure clarity on project scope and timelines. Skills and Experience :To be considered for this role, you should have: A minimum of 2 years' experience in IT, preferably in a corporate or service environment. Strong technical knowledge in areas such as Windows 7/8/10, MacOS, Active Directory, Office 365, and Email Management (Exchange). Experience with troubleshooting, problem resolution, and client-facing communication. A full UK driving license and access to your own transport. Applicants must be local. A desire to grow within the IT sector, with the drive to further your skills and certifications. Desirable Skills : Experience with Microsoft Server OS (2008/2012/2016) CompTIA A, N certifications, and/or Microsoft certifications (MS-900, MS-100, MS-101) Experience with wireless management solutions (Ubiquiti, Meraki, Netgear) Experience in an MSP environment is a plus. Apply today to join a company that supports your growth and success