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Wealth Planning Client Support Executive
View more categories View less categories Sector Banking and Financial Services Role Executive Contract Type Permanent Hours Full Time
Who we're looking for
An experienced Wealth Planning Client Support Executive to provide initiative-taking and efficient administration support to our Wealth Planners and Paraplanners. The Wealth Planning Client Support role is key in providing full administrative support directly to new and existing clients, aligned to Wealth Planners and Para-Planners, ensuring that all new business documentation is accurate and processed in line with agreed service standards, as well as customer service excellence for new and existing clients.
• You have worked within a Wealth Planning organisation and have at least 2 years' experience with a good understating of Pensions, Investment Bonds (Onshore & Offshore), VCT's & EIS Tax Efficient Products as well as Protection Plans for life cover;
• Deal with all client enquiries in a professional, friendly, and timely manner, always delivering first class customer service and
• Good diligence in case management adding notes that provide an update and timeline and a good audit trail through to case completion.
About Cazenove Capital
At Cazenove Capital we look after private individuals, families and charities. We are the wealth management business of the FTSE-listed global investment manager Schroders. We help our clients around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.
About Schroders, our parent company
We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.
We have around 6,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper.
The base
We moved into our new HQ in the City of London in 2018. We're close to our clients, in the heart of the UK's financial centre. And we have everything we need to work flexibly.
The team
We are one of the largest UK-based wealth management firm, headquartered in London but with offices around the country. We help private clients, families, charities and some institutions meet their long term goals by offering our expertise in investment, wealth planning, lending and family office services. We draw on the resources of the Schroders group, as well as having our own in house investment team.
We're open to flexible working, so we can all balance our personal and professional commitments.
What you'll do
• Pre-populate and prepare forms for Client Recommendation Letters and Reports;
• Obtain Quotes & illustrations for research and review;
• Process New Business applications with providers via their portals, post, or emails from submission to completion in adherence to the service standards and operational Wealth Planning procedures and workflow management;
• Process and understand all the key servicing elements in support of our client's needs and objectives. Surrenders, Withdrawals & Income payments as an example.
• Submit letters of authority to product providers, following up in a timely manner and ensuring information requested has been received;
• Consult frequently with product providers for case management updates (AJ Bell, James Hay, Curtis Banks, Clerical Medical International, Utmost Wealth, Aviva, Royal London, Scottish Widows and Standard Life (Onshore and Offshore);
• Support Team Projects and Data Management Reporting where required;
• Appropriately checking and chasing outstanding fees and commissions;
• Providing any other administrative support as required. Completing all administration duties including but not limited to; opening post, scanning/uploading documentation, capturing/updating client information, regularly updating the back-office system and following in-house processes;
• To fully understand the role and the expectations of the role from both a Schroders and a regulatory perspective;
• Conduct all client administration in line with the compliance guidance as well as central policies and updates and department standard operating procedures;
• Keep Wealth Planners up to date with relevant information relating to client issues;
• Attend regular team meetings and
• Effectively communicates with Team Heads making them aware of any problems or concerns in relation to performing own duties.
The knowledge, experience and qualifications you need
• A-C grade GCSE, or equivalent, in Mathematics and English;
• Higher Education qualification preferred;
• Be considering or already studying towards industry qualifications as you grow and develop in your role in support of your training and development in becoming a fully competent member of the Wealth Planning Support Team and
• Good IT skills, especially with the Microsoft Office suite.
What you'll be like
• Maintains high professional standards of conduct and practice;
• Good administration skills, with elevated level of accuracy and attention to detail;
• Ability and willingness to learn processes and procedures and to then train other team members;
• Good written and oral communication skills at all levels, both internally and externally;
• Excellent telephone skills and experience in client liaison;
• Able to work under pressure, prioritise workload and work to deadlines;
• Able to work autonomously/pro-actively;
• Initiative-taking and enthusiastic;
• Good at working in a team, and with other teams in the business;
• Someone with a real diligence who can take ownership of their tasks and workload and
• Flexible, curious, and willing to learn.
We recognise potential, whoever you are
Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought, facilitated by an inclusive culture, will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer. You are welcome here, regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background, or any other protected characteristic.
Company
As an investment manager we make decisions every day on behalf of savers and investors around the world. They depend on our broad investment expertise, across private and public markets to manage: £731.6 billion (€871.3 billion/$990.9 billion)* of wealth and investments. We help them achieve their long-term financial goals – and make a positive impact in the world.
Over the years, we’ve perfected investing in our people
We’ve built a stellar reputation for our work and unique culture. Our secret? We’ve picked the best people for the job, and given them the opportunities and tools to thrive.
So it’s no surprise that 96% of us say that we’re proud to work at Schroders. And why we repeatedly have made it into LinkedIn’s top 25 places to work.
You don’t just get a job here – you can fulfil your career ambitions
Once you’re part of our team, our global learning and mentoring platforms help you hone your expertise and keep developing. We’re big on mobility – so many people find their next job at Schroders, too, moving up and across the business to build a fulfilling career.
Inclusion is more than a buzz word
It’s part of everything we do. We’ve built a culture where people can bring their whole selves to work, and we welcome unique perspectives. We also set trackable goals to improve representation across the board wherever we fall short.
We’ve made inclusion a conscious choice at every step
Our vision is for our people to reflect the diversity of the communities we live and work in. And for everyone to feel they truly belong at Schroders.
Our industry-leading flexible working charter is central to inclusion, opening up opportunities for everyone. We shape our recruitment and retention processes to help spot and reduce the impact of biases, and create a level playing field for underrepresented groups, for example through mentoring schemes. And we constantly review our policies and benefits to make sure they are fair and supportive of our diverse teams.
We take a local-led approach to improving inclusivity
Everyone’s at a different stage of their inclusion journey – with cultural and local practices to consider. So we listen to our employees through pulse surveys and collect diversity data so we can identify areas for improvement, and maximise impact through local initiatives.
Our partnerships - such as with RecruitMilitary in the US, the Technology in Finance Immersion Programme in Singapore, and the Investment 20/20 in the UK, to name a few - broaden our outreach and help us create a lasting impact.
Driving inclusion at Schroders**
As a Disability Confident employer and a member of the global Valuable 500 initiative, we’ve partnered with a disability-specialist organisation to conduct an audit and provide recommendations on how to make our recruitment processes more accessible to potential candidates with a disability.
We’re excited to continue our partnership with the Snowdon Trust following the success of our first paid work placements for individuals with a disability in February 2021.
Our passionate people lead the way
Our employee-led inclusion networks support our grassroots approach to building an inclusive culture. These create space for networking, celebrating our differences, and raising awareness of challenges that under-represented groups face.
Our WorkAbility employee-led inclusion network aims to educate employees, champion accessibility, and provide a supporting network for those affected by disability or long-term health conditions.
Case Study
Claudia Buffini, Corporate Responsibility Advisor, who was born profoundly deaf. Claudia’s role involves working with many different charities, championing causes she’s really passionate about and embedding a culture of inclusion.
So who better to tell us about why inclusion matters and how she feels included in the workplace. Watch the one minute video:
Transparency around our progress holds us to account
Inclusion is everyone’s business. There’s still a long way to go, so we use what we know to help the firms we invest in to accelerate change together across the industry and beyond. It’s important for us to be open about the high standards we set for ourselves, and to hold the companies we invest in to account.
And we offer a world of wellbeing at work
Looking after our people is always first on our list. We hold regular events supporting mental and physical wellness. And our global employee assistance programme is on hand offering free, independent, and confidential support.
And we offer flexible working and locally-relevant benefits
At Schroders, everyone works flexibly and has access to our global learning platforms and opportunities and our best-practice framework for mental health and wellbeing at work. We are also constantly reviewing and evolving our policies to suit an ever-changing set of needs and family set–ups.
We’re recognised for our inclusive workplace
We’re proud to be recognised as Large Employer of the Year at the prestigious FTAdviser Diversity in Finance Awards, and are continually included in the Bloomberg Gender Equality Index and among the Top 75 employers of the Social Mobility Index.
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