End User Support | Hardware, Software | Laptop | iPhone My client based in Crawley are looking to recruit an experienced Support Specialist, you will support, maintain and manage all laptops and iPhone (Hardware and software support). Your Responsibilities: Provide support with excellent customer service to all internal users. Troubleshoot, diagnose and bring to resolution both software and hardware client support requests Incident monitoring of tickets through the ticketing system Assisting in local Projects Create and maintain PC images Prepare PC's and iPhones for new starters and follow the company refresh program PC and iPhone management including procurement, support and updates Windows OS and Office updates and upgrades Software vulnerability management to secure company devices using Defender365 Complete software deployments through automatic systems of approved tools Device backup review and resolving issues through Redstor PRO Anti-malware protection review, diagnostics and resolution Under instruction where needed maintain, install, replace, server and network equipment in server rooms Skills sought Experience supporting Windows PCs and iPhones mobile devices Strong laptop building skills. 5yrs experience of working in IT support Experience supporting approximately 200 or more employees Experience providing a range of software solutions, being solution focused Experience and technical knowledge of the following is desirable: Windows OS, Microsoft O365 Applications, TEL internal BU software, Dell computers and peripherals, and remote access solutions Experience of iVanti LANDesk, MECM, Malwarebytes, Windows Defender, Redstor backup will also be advantageous ADZN1_UKTJ