A position has arisen for a Customer Contact Advisor based in Reading. This is for a 12 Month FTC to cover maternity. Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.
Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our culture of trust, integrity, and empowerment filters through every channel of our business. Our people have passion, thriving on a friendly rivalry that inspires all of us to be better and a genuine desire to go further for our customers and each other.
The Customer Contact Advisor will provide Porsche Retail Group Ltd. (PRG) customers with a consultative booking service for the maintenance and/or repair of their vehicle, whilst ensuring the group's workshops are loaded in such a manner that ensures efficient utilization of available capacity.
Responsibilities:
1. Answering all inbound Aftersales customer booking communications via phone calls, e-mails, web enquiries etc
2. Advising customers of potential work required (including warranty/recall campaigns), providing a quotation and documenting on the service booking
3. Booking the vehicle into the relevant PRG Centre's Aftersales Department and providing confirmation of the boo...