Customer Service Specialist | United Kingdom | JR2411_0099 Exciting opportunity to be a key player in managing shipments and supporting a dynamic team in a fast-paced logistics environment YOUR ROLE Join our team to manage client bookings, support Freight Account Managers, and ensure smooth shipment operations. You'll handle invoicing, resolve issues, and contribute to a collaborative team culture. This role offers an opportunity to work in a fast-paced environment while ensuring compliance with safety, quality, and security standards. YOUR RESPONSIBILITIES To efficiently process bookings from clients and overseas agents on to the system. Provide operational support for the Freight Account Managers when required. To liaise with all relevant parties throughout the shipment to organise the movement of goods To deal with any issues that may arise during a shipment and ensure the client and/or Freight Account Manager is updated To process sales and purchase invoices of the branch Working at all times to enable and develop a team culture Completing any reasonable task requested of you by your supervisor/manager in a timely manner. When deemed necessary, aiding in the completion of other departmental work to ensure efficiency and effectiveness of the department as a whole to ensure customer service, internal or external, is continually maintained To understand and adhere to the health and safety regulations at all times to ensure the safety of yourself and your colleagues. To be responsible for own safety and health and that of colleagues; in accordance with company safety and health rules. Do not walk past a safety hazard or near miss; report it promptly Q (Quality) Ensure you operate in full compliance to relevant ISO 9001 standards, KN Quality Management System and any customer specific requirements. Ensure all processes are followed to achieve full efficiency / optimization S(Security) : To ensure full compliance to KN security standards. H(Health & Safety) : Ensuring full compliance to OHSAS18001 and the KN work instructions and guidance for Health and Safety. YOUR SKILLS AND EXPERIENCES Secondary school education or equivalent with ability to use Maths and English to an operational and professional standard Excellent Customer Service skills Have a strong attention to detail and accuracy Strong communication and interpersonal skills Strong organisational skills with the ability to manage conflicting priorities LI-DM1 GOOD REASON TO JOIN As well as our competitive pay rates and superb training opportunities, we also offer a great working environment.You will be respected and valued if you work for us and have genuine opportunities to progress and develop. 26 days holidays plus bank holidays 2 volunteering days per year 3 x Life Assurance Option if you join the KN Route2 pension scheme A tailored personal development and training programme. Trusted and empowered to deliver and be your best. We are happy to talk about flexible working. Please ask about alternative patterns of work at interview. Enhanced Maternity/Paternity Leave Childcare Vouchers Cycle to work scheme Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more) Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation ABOUT KUEHNENAGEL With over 80.000 employees at some 1,300 locations in over 100 countries, the KuehneNagel Group is one of the world's leading logistics companies. CONTACT Dijana Mihic 49 151 40076206 ADZN1_UKTJ