Workshop Controller
Basic Salary: up to £50,000 DOE
Location: Taplow
Working Hours: 45 Hours per week
Extras: Bonus opportunity and Overtime available
Job Description:
Our client is looking to recruit a Workshop Controller / Bodyshop Controller for our body shop to facilitate and oversee the day-to-day delivery of excellent customer service and site profitability by motivating, supporting and managing their team to deliver a quality repair - on time, every time.
The successful candidate will deliver exceptional market-leading customer service by actively managing the delivery of a first-class customer service journey. This will be achieved by the Workshop Controller / Bodyshop Controller exercising a proactive control of the customer experience, from initial booking into the final return of the vehicle.
Responsibilities of a Workshop Controller / Bodyshop Controller:
1. To deliver financial results in line with agreed budgeted requirements
2. To manage site resources and costs to optimise capability and profitability
3. To actively and effectively manage work provider and supplier relationships
4. To manage compliance to all company processes as well as current Health & Safety, PAS125 and manufacturer standards
5. To deliver structured individual performance management processes
Skills and Qualifications of a Workshop Controller / Bodyshop Controller:
1. Delivery of proactive performance management
2. Staff recruitment and current HR policies
3. Audatex experience
4. Ideally, we are looking for somebody with an in-depth knowledge of current management systems and tools as well as the ability to interpret printed estimating package information; however, this is not an essential requirement, but very desirable
Contact: Please contact Carly Wellard at Tru Talent on (phone number removed) or (phone number removed), using reference (Workshop Controller - Taplow) or if you can 'Apply Now' #J-18808-Ljbffr