Junior Customer Service Manager
Nottingham
£29k-£30k
Role Overview:
As a Junior Customer Service Manager, you will work closely with the Customer Service Manager to lead and support a team of customer service professionals. Your role will be key in ensuring the team achieves optimal outcomes for customers. You will assist in executing and managing our customer service strategy on a daily basis, overseeing operations, and fostering a customer-first mindset within the team. Additionally, you'll collaborate with departments like compliance and underwriting to ensure a smooth and consistent experience for our customers.
Key Responsibilities:
1. Help implement and monitor the effectiveness of the customer service plan, ensuring alignment with our strategic goals.
2. Assist the Customer Service Manager in mentoring team members to consistently prioritise exceptional customer outcomes.
3. Regularly report on team performance, customer effectiveness, identified risks, complaint handling, and overall customer results.
4. Support the team in understanding customer needs and the impact these have on our business.
5. Track team performance, customer feedback, and complaints, providing valuable insights to senior management for informed decision-making.
6. Work alongside compliance and underwriting teams to ensure that all customer inte...