We are proud to provide ‘Outstanding’ care and be a great place to work.
East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.
We are one of the largest organisations in East Sussex with an annual income of £568 million and we are the only integrated provider of acute and community care in Sussex.
Our extensive health services are provided by over 8,000+ dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes.
The Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated ‘Outstanding’ and Eastbourne DGH was rated ‘Good’. Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.
Recently the Trust launched its ambitious ‘Building for our Future’ (BFF) programme. This once in a lifetime programme aims to redevelop and expand our hospitals at Eastbourne, Hastings and Bexhill, transforming the environment in which we provide care for generations to come.
Job overview
We are looking for a friendly and approachable individual to work as a Booking Clerk within our Physiotherapy Administration Team. This post will be based at Eastbourne DGH although the successful applicant will also be required to cover reception duties at our community sites within East Sussex. You will need to work on a shift pattern which may involve some 7:30 am starts and 5:30 pm finishes.
Main duties of the job
The role will involve supporting our reception desks across Sussex; and also dealing with queries and processing referrals in our Central Booking Office ensuring the best possible care.
Person specification
Qualifications
* Good general education to GCSE Grade C or above, with English and Maths
* Typing / text processing / data entry skills to RSAII or equivalent OR Administration NVQ2 or equivalent skills
* Knowledge of Microsoft Office Packages including IT skills in excel, word processing (typing) and data entry
* ECDL or other recognised IT qualification
* Qualification in use of Microsoft Office Packages
Experience
* Good understanding of office procedures and general clerical experience
* Must be used to working in busy environment with a variety of different people
* Experience of Computerised Booking Systems
* Proven experience of working in a busy Reception
Skills/Knowledge/Abilities
* Excellent telephone manner and communication skills both verbally and written
* Good organisational skills
* Ability to work both in a team and unsupervised
* Ability to undertake work of a repetitive nature
* Knowledge of basic medical terminology
* Prior use of eSearcher, SystmOne, EXCEL
Patients come first at East Sussex Healthcare NHS Trust.
Our vision is to be:
* The healthcare provider of first choice for the people of East Sussex.
Our mission is to:
* Deliver better health outcomes and an excellent experience for everyone we provide with healthcare services.
Our strategic objectives are to:
* Improve quality and clinical outcomes by ensuring that safe patient care is our highest priority.
* Play a leading role in local partnerships to meet the needs of our local population and improve and enhance patients’ experiences.
* Use our resources efficiently and effectively for the benefit of our patients and their care to ensure our services are clinically, operationally and financially sustainable.
Our aims are that all services delivered by the Trust are:
* Safe
* Effective
* Caring
* Responsive
* Well led
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.
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