Job summary Northumbria Healthcare is making a significant investment in new technology to transform how we deliver care. The multi-million pound programme is both challenging in the expectation of delivery as well as ensuring that our services are both robust and resilient at all times. An opportunity has arisen for a PC Support Analyst to join the Digital Services Team at Northumbria Healthcare NHS Foundation Trust. Working as part of the Service Support Team, you will be responsible for resolving incidents recorded by the Service Desk. The post will be based at theManufacturing and Innovation Hub premises in Seaton Delaval, providing on-site supportforIT hardware and systems. Aswell as support services to other Trust sites such as North Tyneside General Hospital, Hexham General Hospital and the Northumbria Specialist Emergency Care Hospital in Cramlington. Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received. Main duties of the job The role of the PC Support Analyst is to support existing PC equipment and software application, along with the deployment of new equipment and software. About us We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way Please read 'applicant guidance notes' before submitting your application. Date posted 17 April 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum Contract Permanent Working pattern Full-time, Flexible working Reference number 319-7115851JN Job locations Northumbria Healthcare Manufacturing and Innovation Hub Avenue Road Seaton Delaval NE25 0QJ Job description Job responsibilities To assist in providing support for all PC equipment and software throughout the Trust including installation of PC hardware, software and peripheral devices. Investigate routine enquiries & queries from staff & provides assistance & advice as required. To order, install and configure new IT desktop equipment. To manage and maintain asset database and documentation as appropriate to the role. To ensure new equipment is installed and configured in a timely manner and in line with Trust standards and service levels. To troubleshoot and resolve basic Service Desk support calls in a timely manner and in line with Trust standards and service levels. To work within the Trust IM&T Security Policy at all times and ensure all systems supported comply with this. To undergo staff training and developing as required and attend all team and departmental meetings. To update systems as appropriate to track the lifetime of IT assets within the Trust. To participate in the on-call rota. Job description Job responsibilities To assist in providing support for all PC equipment and software throughout the Trust including installation of PC hardware, software and peripheral devices. Investigate routine enquiries & queries from staff & provides assistance & advice as required. To order, install and configure new IT desktop equipment. To manage and maintain asset database and documentation as appropriate to the role. To ensure new equipment is installed and configured in a timely manner and in line with Trust standards and service levels. To troubleshoot and resolve basic Service Desk support calls in a timely manner and in line with Trust standards and service levels. To work within the Trust IM&T Security Policy at all times and ensure all systems supported comply with this. To undergo staff training and developing as required and attend all team and departmental meetings. To update systems as appropriate to track the lifetime of IT assets within the Trust. To participate in the on-call rota. Person Specification Qualifications Essential European Computer Driving Licence (ECDL) or equivalent knowledge Desirable NVQ 3 or HNC in PC/desktop support related discipline Experience and Knowledge Essential Experience of delivering high quality, customer focused, support to a range of customers. A good knowledge of Windows based operating systems, Microsoft Outlook and Microsoft Office suites, with the ability to troubleshoot and resolve basic IT incidents Demonstrable knowledge of desktop equipment, including: PCs, laptops & printers Desirable Experience of working to Service Level Agreement targets, and managing own workloads to meet them Knowledge of network fundamentals and experience of connecting and disconnecting network devices Other Essential It is an essential requirement of the role that the post holder has a valid driving licence and is either a car owner and able to use the car for work purposes, or has a Trust personal lease vehicle which may be used for the role. However, the Trust would consider making reasonable adjustments to the role, if necessary, to enable a disabled person to undertake the role Person Specification Qualifications Essential European Computer Driving Licence (ECDL) or equivalent knowledge Desirable NVQ 3 or HNC in PC/desktop support related discipline Experience and Knowledge Essential Experience of delivering high quality, customer focused, support to a range of customers. A good knowledge of Windows based operating systems, Microsoft Outlook and Microsoft Office suites, with the ability to troubleshoot and resolve basic IT incidents Demonstrable knowledge of desktop equipment, including: PCs, laptops & printers Desirable Experience of working to Service Level Agreement targets, and managing own workloads to meet them Knowledge of network fundamentals and experience of connecting and disconnecting network devices Other Essential It is an essential requirement of the role that the post holder has a valid driving licence and is either a car owner and able to use the car for work purposes, or has a Trust personal lease vehicle which may be used for the role. However, the Trust would consider making reasonable adjustments to the role, if necessary, to enable a disabled person to undertake the role Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Northumbria Healthcare NHS Foundation Trust Address Northumbria Healthcare Manufacturing and Innovation Hub Avenue Road Seaton Delaval NE25 0QJ Employer's website https://www.northumbria.nhs.uk/ (Opens in a new tab)