Assistant Patient Coordinator – Shrewsbury
We are looking for a client-facing sales and marketing professional with a proven track record of success for our Shrewsbury location. The ideal candidate will bring confidence, a proactive yet tactful personality, credibility, and high integrity coupled with an excellent work ethic. They will excel in building relationships and creating lifetime partnerships with patients and thrive in a high-energy environment. Team members work in a proactive environment with self-accountability.
The Assistant Patient Coordinator is responsible for providing all services that we offer while ensuring a positive patient experience. The ideal candidate will bring excellent customer service skills, credibility, and high integrity and has the ability to create lasting relationships with patients built on trust. A love of all things aesthetics with an interest in creating a highly customizable aesthetic care plan for their patients to help them look, feel, and be their best!
Candidate MUST be a licensed esthetician with management experience to be considered for this position!
The Assistant Patient Coordinator is responsible for:
* Educating patients and potential patients on our services and laying out a treatment plan with them that is highly customized to assist them in looking, feeling, and being their best.
* Selling the value of our services to our patients when they visit our clinic during their consultations and treatments.
* Following up with previous patients to continue to cultivate a relationship with them and renew their interest in a potential partnership with Skin MD.
* Creating partnerships in the community and cultivating lasting relationships with patients.
* Supporting and participating in outbound marketing activities with a goal of developing synergistic partnerships with local complementary businesses.
* Partnering with the Patient Coordinator in managing and overseeing daily clinic operations ranging from accounting, scheduling, sales, marketing, client retention, inventory management, and check-in/out of patients on our software/platform.
* Responsible for creating a strong culture within their clinic and capable of motivating others for optimal performance.
* Greeting patients in a friendly manner as they enter the clinic, answering incoming calls, patient scheduling, and pre and post-visit communication.
* Processing patient charts to ensure they have a highly developed treatment plan, adjusting when necessary, and ensuring payments have been made for services.
* Evaluating guests’ suitability for laser, aesthetic, and other non-surgical cosmetic services.
* Following proper protocols for lasers and aesthetic devices. Maintain consistent adherence to established patient care standards, acting as a liaison to the medical director.
* Performing services that include: IPL/Photofacials, Fractional Laser Treatments, DiamondGlow Facials, Laser Hair Removal, EMSCULPT NEO+CoolSculpting Treatments, Venus Legacy, and PICO Genesis Tattoo Removal.
* Knowledgeable in treatment protocols and all services offered plus retail product lines (SkinCeuticals, SkinMedica, Obagi, NeoCutis).
* Other duties as assigned.
WHY SKIN MD?
Compensation and Comprehensive Benefits:
* Competitive compensation and bonus opportunities.
* Medical, dental, and vision benefits.
Paid time off:
* 10 paid vacation days your 1st year.
* 4 PTO days a year.
* 6 paid company holidays – Christmas, New Year's Day, Labor Day, Memorial Day, Thanksgiving, and July 4th.
Additional benefits:
* Employees can receive free services.
* Additional discounted cosmetic services for employee and family.
* Cosmetic product discounts.
* 401K.
* Company-paid training.
* Strong company culture.
QUALIFICATIONS
* A licensed esthetician with management experience.
* 3+ years of sales experience (some business to consumer preferred).
* Experienced in building relationships with patients that have lasting value.
* Proven track record of exceeding annual revenue and profit targets by building relationships.
* Extensive and successful commitment to exceeding customer expectations.
* Exceptional interpersonal and communication skills.
* Must be a self-starter and highly motivated.
* Preferred but not limited to the following industry experience: Esthetic, Cosmetic, Health & Wellness, Weight Loss, Hair Restoration, Plastic Surgery, Med Spa, Lasik, PR and marketing, Fitness, or related industries.
If you are interested in joining a company that values its employees and encourages job ownership in a supportive environment, please apply today! To learn more about SKIN MD and our services please click through our website.
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