Duty Manager - Bistrot Pierre - Ilkley Why should you join our team? We currently have a wonderful opportunity to join our dynamic restaurant team as a Duty Manager. Every member of our restaurant team plays an integral part in delivering the best possible experience for our customers. We pride ourselves on having created a welcoming and inclusive environment for all, to excel and develop in their roles. Our amazing benefits: - Treat your friends and family to an unlimited 50% discount off our food at any of our Bistrots - An awesome service charge on top of your competitive hourly pay rate - Sign up to the financial wellbeing platform Wagestream, which lets you track your earnings, access your wages before payday, set up savings and provides a financial health score checker - Discounted room rates at our two hotels - Discounted selected dishes on shift, and wines at cost price - We take well-being seriously, so you'll have access to our 24/7 employee assistance programme - Fantastic staff nights out and on-shift daily and monthly incentives - Annual company rewards - get the chance to win holiday vouchers for you and your loved ones - Take part in our Future Leaders course, where you can experience bespoke career development - Length of service awards What will the role involve? - Ensuring staffing levels are adequate for the shift and any issues are addressed in a timely manner - Anticipating client needs wherever possible and react to these to enhance client satisfaction - Flexibility to assist within other areas of the restaurant - Briefing the front of house team to ensure they have clear targets on customer satisfaction and upselling - Maintaining clear communication with the kitchen team to ensure they are ready for service and products are available