Connections Service Manager
Location: Glasgow, UK
Posted On: 12 days ago
Job Requisition ID: R-09655
Salary: £54,800 - £68,500 per annum (negotiable based on experience) with up to 15% annual bonus and private health care
Type: Permanent, flexible/hybrid working options available
Closing Date: 26/09/24
Help us create a better future, quicker
As a Connections Services Manager, you will lead and develop a team to maximize output, productivity levels, and customer satisfaction in line with business goals and regulatory requirements.
Responsibilities:
* Drive customer service improvements and deliver operating plan targets.
* Ensure effective operations and compliance with regulatory aspects of managing connection requests and providing quotations.
* Manage the integration of Operational Excellence principles and develop individual team members' potential.
* Report business deliverables in line with Iberdrola and regulatory requirements.
* Maintain robust stakeholder and customer relationships to facilitate strategic objectives.
* Lead and coach team leaders to ensure compliance with commercial, network design, engineering, and technical standards.
* Liaise with other departments to manage wider strategic objectives and drive performance improvement.
What you’ll bring:
* Experience in managing, motivating, coaching, and developing a team.
* Strong operational management skills with the ability to track performance and identify improvements.
* Excellent communication skills to present information effectively at all levels.
* Proven regulatory and commercial acumen with the ability to balance customer service and operational delivery.
* Ability to make balanced decisions, consult with others, and anticipate outcomes.
* Strong people management skills to drive efficiency and deliver excellent customer service.
What’s in it for you:
* 36 days annual leave
* Holiday Purchase
* Share Schemes
* Payroll Giving and Charity Matched Funding
* Technology Vouchers
* Electric Vehicle Schemes
* Cycle to Work scheme and Public Transport Season Ticket Loans
* Healthcare benefit options including Dental Insurance and Private Medical Insurance
* Life Assurance (4x salary)
* Access to Savesmart financial wellbeing support
* Employee discounts on travel insurance and more
Why SP Energy Networks:
SP Energy Networks is part of the Iberdrola Group, a leader in wind energy. We keep electricity flowing through Central and Southern Scotland, North Wales, and the North West of England. We are committed to Net Zero by 2044 and investing over £5.5 billion into our transmission network.
Inclusion, diversity, and social purpose are at the heart of everything we do. We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities or long-term conditions. For support, please reach out to careers@scottishpower.com.
Mobility Information:
Applicants who are not citizens of the country of the vacancy will be subject to immigration requirements to work legally in that country. The company will assist employees with necessary immigration requirements.
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