Description Job Title :EUC Onsite/Deskside support (UK – Edinburgh, Glasgow and Newcastle) About Zensar: Zensar is a digital solutions company helping organizations around the world achieve new thresholds of business performance. We work with clients in banking and financial services, hi-tech and manufacturing, insurance, consumer services, and more. We prepare our clients for sustainable success through experience design, cloud technology, advanced analytics, and business acceleration. About Job: We are hiring a talented EUC Onsite support professional to join our team. If you’re excited to be part of a winning team, Zensar is a great place to grow your career. You will be glad you made the right choice to join us. • 3-5 yrs. Experience in supporting the onsite support requirements for laptops, desktops, data room devices, VIP support, Meeting rooms device support • Provide Level 2 triage and resolutions such as password resets and account unlock for reported incidents and requests. • Providing Apple, Windows device support – IMACD & Deskside troubleshooting and Breakfix coordination with the OEMs, disposal support coordination • Providing smartphone assistance • Support Devices through use of SCCM, Intune, Admin Portals and Remote Support Tools. • Assist users with set up of EUC devices & meeting room setups and provide troubleshooting assistance if needed. • Assisting with troubleshooting issues using remote management software. • Using problem-solving and people skills to ensure swift resolutions to technical issues. • Testing, troubleshooting, and diagnosing computer error messages and failures. • Escalate issues to next level support if needed • We are seeking candidates with the following experience and skills: • Experience troubleshooting Desktop hardware and associated peripherals. • Working knowledge of Apple, Windows, Desktop and Mobile Device hardware and software. • Strong experience of Windows 10, 11 troubleshooting and deployment • Working knowledge of Microsoft Email, OneDrive, Teams, VDI • Strong experience working with SCCM and Intune - Autopilot, Software Deployment and Packaging • Experience with Summit AI Ticketing System - Service Now • Strong ability to troubleshoot issues. • Strong communication skills • Experience in VIP support • Experience working in a fast-paced work environment and ability to multitask well • Autopilot & Intune based Automated device provisioning • Troubleshooting the errors occurred during image Deployment or Autopilot provisioning • Strictly follow the process defined by Customer for OS imaging, software deployment • Perform test on the newly build laptop/desktop before handing it to Customer's user.