Duty Manager
Location:
Hoar Cross Hall, Staffordshire
About Us:
Nestled in the heart of Staffordshire,
Hoar Cross Hall blends the elegance of a stately home with the luxury of a world-class
spa resort. Our hotel spa offers unrivalled guest experience, featuring
exquisite dining venues, expansive gardens, and a world-class spa. At Hoar
Cross Hall, we are dedicated to delivering exceptional service and creating
unforgettable memories for our guests.
We treat our guests like family, aiming
to provide positive, memorable experiences during their stay or visit.
Our mission is to hire passionate,
positive individuals. We invest in your skills, nurture your growth, and
support you in achieving your goals.
The Role:
As a Duty Manager at Hoar Cross Hall,
you will be essential in ensuring the smooth and efficient operation of both
the front of house and guest services. You will oversee daily operations,
support and lead the team, and ensure every guest receives the highest standard
of service. Reporting directly to the Front of House Manager, you will be
responsible for supervising staff, resolving guest concerns, and maintaining a
warm, welcoming atmosphere for all visitors throughout their stay.
Why Join Us:
* Work in a stunning, historic estate with a
commitment to excellence in hospitality.
* Competitive Rate of Pay.
* Complimentary access to leisure and spa
facilities.
* Free lunch from our staff canteen.
* Complimentary Spa Day on your work anniversary.
* Employee Benefits Program offering a range of
discounts and perks.
* Free parking on-site.
* Discounted rates on overnight stays and spa
days.
* 30% discount on food and beverage.
* Comprehensive induction and training program to
support your growth.
* Opportunities for professional development and
career progression within the company.
Role Specification:
* Operational Management: Oversee daily front-of-house
operations, ensuring efficiency and high standards. Conduct regular floor
checks, communicate with departments to address challenges, and lead the team
to ensure smooth operations and adherence to policies.
* Guest Relations: Engage with guests to ensure
satisfaction, handle queries, complaints, and special requests, and ensure VIPs
receive exceptional service.
* Team Supervision: Supervise, train, and motivate
front-of-house staff, monitor performance, provide feedback, and conduct daily
briefings to communicate objectives and updates.
* Health & Safety Compliance: Ensure staff follow safety and
security procedures, respond to emergencies promptly, maintain safety
standards, and conduct fire safety checks.
* Administrative Duties: Assist with guest bookings,
check-ins, and check-outs during peak times. Review guest feedback to identify improvements
and maintain accurate shift logs and incident reports.
* Communication: Collaborate with the Front of House
Manager to report on performance and keep relevant departments informed of
guest preferences and special requests for a seamless experience.
Personal
Specification:
Essentials
* Previous
experience in a supervisory or managerial role in the hospitality industry,
ideally within a luxury hotel or spa environment.
* Strong
leadership and communication skills, with the ability to manage and motivate a
team while effectively engaging with guests.
* Excellent
customer service skills and a genuine passion for creating positive, memorable
guest experiences.
* Ability
to handle challenging situations with tact, diplomacy, and professionalism.
* A
proactive, solutions-focused approach, with the ability to think on your feet
and make decisions under pressure.
Desirables
* Knowledge
of hotel management systems is advantageous.
Shift
Patterns:
* 40 hours per week
* 5
days out of 7 per week
* Note: Full flexibility is key as you will
be expected to work as and when necessary to meet the needs of the team and the
business
People
say you can’t choose your family, well we choose you to be part of ours.