Job Description
Where: EE North Tyneside, Cobalt Business Park, NE27 0QJ\n\nFull Time: Permanent\n\nSalary: £23,504.00 rising to £24,064 after 8 months of being here, plus uncapped commission \n\nStart Date: April 2025 onwards \n\nLong Description\n\n \n\nWhy this job matters\n\n \n\nAre you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Payment Support role with EE. \n\n \n\nWhy not use your skills to make a difference and join our Payment Support Team in North Tyneside?
We need people like you to support and guide our customers during difficult times. Whether it’s helping them with a billing query, assisting those who have fallen behind on their payments or anything else they need, with the training we provide you will be the expert that they need. Every interaction will deliver a brilliant, personal service. \n\n \n\nYou don’t need specific experience to join us.
Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.\n\n \n\nWe understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.\n\n \n\nWhat’s in it for you?\n\nA great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses.\n\nOnline GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.\n\nMarket leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.\n\nFamily Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.\n\nHuge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.\n\nSupport in carving your own career path.
We are passionate about developing our people and we’ll support you in achieving the career you want.\n\nSeason Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.\n\nVolunteering days, so you can give back to your local community.\n\nOptional Private Healthcare and Dental, to protect you and your family.\n\n \n\nOn top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?