Do you have a passion for customer service? Are excited by the opportunity to shape and define some of the biggest and complex defence programmes in the UK today? This may be the perfect opportunity for you. You will be responsible for representing DE&S Deca Stafford business at meetings with customers and will be supported by the Customer Services Manager. Within this role you will also monitor contractual and delivery performance, hold internal reviews and customer reviews on and off Deca sites. As well as ensuring effective customer communications on contract or product issues and developing and maintaining relationships with the customer to develop and establish new products and services. You will also provide support to the Deca teams with input to business winning strategies, the demand plan and other initiatives; together with the customer, agree, then deliver and manage an accurate and realistic 3 year demand plan. Other aspects of your role may include; delivering the customer service provision in accordance with Key Performance Indicators (KPIs), carrying out agreed feedback interviews for annual customer confidence index survey, assisting the Commercial Management Team with Aged Debt recovery, consulting and informing the Deca Management teams on issues of compliance, delivery, government assets, import/export issues, ITAR and contractual risk and promoting and encouraging team working. This role will also involve travel on detached duty to other Business Units and customer sites. Please note: At DE&S Deca, we champion flexible ways of working. Regular in-person attendance (this is expected to be a minimum of 60%) to promote the benefits of face-to-face collaboration alongside flexibility of hours to support work-life balance. What youll be doing Determine the appropriate commercial actions for requirements including supply market analysis, draft strategy plans, contract management plans and facilitate key aspects of the delivery. Ensure all contracts adhere to procurement regulations and Government policy. Assist/Lead (depending on project value) in the portfolio management of requirements and contracts varying in risk and complexity ensuring contract obligations are met in line with the contract and business requirements. Support negotiation and contract placement above level of delegation when required and highlight novel and contentious issues to the Senior Commercial Officer (SCO) to ensure satisfactory resolution. Communicate in a timely manner with a range of internal and external stakeholders including suppliers and Subject Matter Experts. Provide support and assistance to commercial enabling teams to assist delivery of DE&S/SDA Business Improvement projects. Contribute to wider Commercial functional and DE&S/SDA initiatives as required. Person specification To be successful with your application, you'll need to show that you meet the following essential criteria : Numerate and a competent user of IT systems, including MS Office applications. Able to demonstrate team working skills Self-motivated, willing to take responsibility for delivery of outcomes with minimum supervision and effectively work independently Tenacious with an ability to effectively organise, communicate, persuade, motivate, negotiate and influence and reasonably challenge others, including those of senior grade. In addition to the responsibilities above, the following technical competences and behaviours will be assessed at interview: Tender and Bid Process Supervised Practitioner Contract Management Supervised Practitioner Communicating and Influencing CSBC 3 Working Together CSBC 3 Benefits Alongside your salary of 28,200, Ministry of Defence contributes 8,169 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. 25 days annual leave 1 day a year up to 30 days, 8 bank holidays and a day off for the Kings birthday Flexible and hybrid working options Market-leading average employer pension contribution of 28.97% Annual performance-based bonus and recognition awards Access to specialist training and funded qualifications Support for progression Huge range of discounts Volunteering days Enhanced parental leave schemes Improving innovation and enriching our culture, diversity of thought is vital to our success. So whether youre looking for a new opportunity, a next step, or a helping hand as you return from a career break, bring your experiences and help deliver for the defence of tomorrow. Here youll find a supportive, family-friendly organisation to be a part of - and if you need any assistance with your application, just let us know. LI-Hybrid Further Information Candidate Information Pack: https://bit.ly/DES-Candidate-Information-Pack Terms and Conditions: https://bit.ly/DES-SDA-Terms-and-Conditions Any personal data that you provide during the Recruitment process will be treated in accordance with the MOD Privacy Notice which can be accessed here. Things you need to know Selection process details Your application will go through the following stages of assessment: 1. Pre-sift - We will check that you meet any essential or eligibility criteria that are listed in the Person Specification section of this advert. On your CV, please clearly show how you meet the essential criteria. 2. Sift - Your CV will be assessed against the following categories, using a simple numerical scoring system: Key Achievements; Relevant Experience; Applied Knowledge and Skills. Please follow our guidance on CV writing for best chance of success. 3. Interview - If you're invited to interview, you'll be assessed against the Sift categories listed above, as well as the Technical Competences and Behaviours listed in the Person Specification section of this advert. Feedback will only be provided if you attend an interview. Offering at a lower level If youre not successful at interview, we may offer you a role at a lower level if this is a match for your skills and experience. If this applies to your application, youll be scored against criteria for the lower-level role and offers will be made in merit order. If you accept this position, youll be able to take advantage of opportunities to develop your career as part of our team. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .