Logistics Officer
Company: Alchemy Global Talent Solutions
We are partnering with a leading freight forwarder who is seeking a Logistics Officer to join their team in Hull.
This role will oversee all import and export tasks while maintaining client relationships, handling queries and resolving complaints.
Responsibilities
* Respond to customer inquiries and manage interactions effectively.
* Cultivate and sustain strong relationships to drive business growth.
* Monitor and follow up on customer satisfaction levels.
* Lead by example, embodying company values and mentoring others.
* Oversee and coordinate daily operational tasks.
* Manage feedback and implement process improvements.
* Handle import/export documentation and ensure compliance.
* Collaborate with international partners to resolve shipping and documentation issues.
* Negotiate costs with freight providers and subcontractors.
* Prepare competitive proposals and tender responses.
* Provide accurate and timely quotes for import and export services.
* Manage and reconcile financial transactions and maintain accurate records.
* Conduct monthly reporting and implement actions based on findings.
* Efficiently process and approve customer invoices.
* Keep accurate records and databases related to shipping activities.
* Assist with various administrative and data management tasks.
* Ensure smooth and efficient logistics operations, both administratively and operationally.
Skills Required
* Over 3 years’ experience working in an operational role within the Freight Forwarding industry.
* Confident user of MS Office such as Word, Excel, and Outlook.
* Knowledge of EU Customs best practices for import and export is a distinct advantage.
* Confident on the phone and able to work well within a team.
Seniority level
Associate
Employment type
Full-time
Job function
Supply Chain and Distribution
Industries
Transportation, Logistics, Supply Chain, and Storage and Freight and Package Transportation
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