Department: IA Accommodation Location: London and Hertfordshire (Extensive travel required) Reporting to: IA Team Leader Contract Type: Fixed Term (9 months - Maternity Cover) Hours of Work: 40 hours per week (Monday - Friday, 8:30am - 5:00pm) Salary: £26,215.00 - £40,660.00 per annum About the Role: We are seeking a highly organised and proactive Housing Officer to cover a 9-month maternity leave. You will be responsible for the effective management of Initial Accommodation (IA) housing, providing crucial support and guidance to team members and ensuring the well-being of service users. This role requires excellent communication skills, a strong understanding of compliance, and the ability to manage a busy workload while prioritising safeguarding. Key Responsibilities: Property Management & Compliance: Plan and conduct regular property inspections and audits. Ensure properties meet required standards and comply with all relevant regulations. Report on inspection outcomes and recommend necessary actions. Team Support & Development: Provide guidance, training, and support to team members. Ensure team training is up-to-date and aligned with contract requirements. Service User Welfare: Prioritise the safeguarding of all service users within IA accommodation. Handle complaints and respond appropriately and professionally. Operational Efficiency: Ensure the smooth and efficient operation of IA housing. Meet Key Performance Objectives (KPOs) within established timeframes. Stakeholder Management: Maintain professional communication with internal and external stakeholders. On-Call Availability: Provide on-call cover during peak times or emergencies. Essential Skills & Experience: Proven experience in housing management or a related field. Strong understanding of compliance and regulatory requirements. Excellent communication, interpersonal, and organizational skills. Ability to work independently and manage a busy workload. Commitment to safeguarding vulnerable individuals. Full UK Driving Licence (essential due to extensive travel). Desirable Skills & Experience: Experience working with vulnerable adults or within the asylum/immigration sector. Knowledge of relevant housing legislation. Benefits: Competitive salary (£26,215.00 - £40,660.00 per annum) 25 days annual leave plus national bank holidays Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships) Life Cover (2 x basic salary) 6-month probation period Employer pension contribution (4% employer, 4% employee) Laptop/Phone/other equipment if required as part of job role Referral Scheme