Job Ref: THW7830
Branch: North Lakes Hotel Spa
Location: North Lakes Hotel Spa, Penrith
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Shift pattern: 0700 - 1530, 1300 - 2130
Hours per week: 40
Posted date: 29/01/2025
Closing date: 14/03/2025
We're looking for a Receptionist to be the public face of our hotel
You’ll be working in a busy, vibrant environment ensuring thousands of guests receive the warmest of welcomes. As Receptionist, you are a vital part of our guests’ journey, you will likely be the first and last point of contact they have in our hotel.
Your day to day;
1. Greeting everyone of our guests with a welcoming smile
2. Efficiently helping guests whilst checking in and out
3. Providing the highest level of hospitality
4. Upselling of rooms and other facilities
5. Informing the guests of the hotel’s facilities, offering advice and assistance when necessary
Who are we looking for?
As Receptionist, you will be the first person to greet our guests so will be the key to providing that fantastic first impression. You will need a warm demeanor and be able to give the warmest of welcomes no matter what is going on around you.
To excel in this position, you will need to be calm under pressure reacting effortlessly to unexpected circumstances, always taking them in your stride.
If you are passionate about providing a great guest experience, are a strong communicator and provide service with a smile then this could be the role for you.
In return, we are offering a rewarding role with scope for career progression along with;
1. A competitive salary, negotiable dependent on experience
2. Wagestream - the ability to access up to 40% of your wages as you earn them each week
3. 28 days annual leave (rising to 33 days after 5 years)
4. Health cash plan
5. Employee Assistance Programme
6. Enhanced maternity and paternity pay
7. Apprenticeships available
8. Generous employee discounts
9. Life assurance
10. Bespoke training programmes accessible to all
11. An engaging supportive work environment
The four star North Lakes Hotel Spa is located on the edge of the Lake District National Park, offering a great location for work and downtime. The hotel boasts an award winning spa, AA rosette grill restaurant, comfy bedrooms and business facilities. With the space to host weddings and events, no two days are the same. Owned by Daniel Thwaites and easily commutable from anywhere around the eastern Lakes or western Yorkshire Dales, North Lakes Hotel Spa is perfect for someone looking for a supportive work environment in a busy hospitality venue, surrounded by some of the most breathtaking scenery England has to offer.
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