Job description WEST PARK SURGERY Long Eaton Health Centre Site, Midland Street, Long Eaton, Nottingham, NG10 1RY Park View Site, Cranfleet Way, Long Eaton, Nottingham, NG10 3RJ T: 0115 8554200 E: ddicb.westparksurgery@nhs.net W: JOB DESCRIPTION JOB TITLE: LTCC Long Term Conditions Coordinator REPORTS TO: Practice Pharmacist/QOF Lead HOURS: 1 position available at 24 hours Needs to be fully flexible between the hours of 8.00 am 6.30 pm Monday to Friday Duties may be varied from time to time under the direction of the QOF lead dependent on current and evolving Practice workload and staffing levels: You will be working with the practice to identify cohorts of patients who require annual reviews Contact and work with these patients to organise review appointments Check and ensure each patient understand and considers the options and choices available to them Collate patient data with best practice and upload and regularly update the patient record. Create, amend and use searches within the clinical system to identify cohorts of patients Create, amend and produce letter/text templates for the individual practices. Produce protocols and spreadsheets to provide audit Assist the patient to navigate and progress through the relevant pathways, processes and systems, answering patient questions, making phone-calls, appointments, arrangements for care, liaising with professionals, service personnel and wider stakeholders. Implement a process for safety-netting at the practice, so patients are followed up effectively Ensure that knowledge of clinical IT systems is up to date and ensure the effective utilisation of these systems. Be familiar with, and maintain up to date knowledge of the GP Services, in particular regarding QOF Work in a safe and organised manner Undertake mandatory training Comply with Data Protection and Information Governance regulations and policies