Our client is a privately owned dealership group who are looking to recruit an experienced and successful Service Manager to run their service department in a small main dealership.
Location: Plymouth
Salary: £29,000 – OTE Uncapped £35,000 Upwards
Managing a small team of: 5 Technicians, 2 Service Advisors
Service Manager Role:
1. To oversee all aspects of the Service Department operations.
2. Reviewing CSI surveys and other measures for monitoring customer satisfaction.
3. To challenge and drive the performance of the Service department staff.
4. Manage, coach, and motivate your team to build long-term staff delight and potential progression.
5. Controlling costs for the department.
6. Monitoring performance against agreed targets/budgets.
7. To control the recruitment process, as required.
8. Performance analysis to identify areas of weakness and appropriate, targeted marketing activity.
9. Review Service KPIs on a regular basis to track/monitor performance and identify trends.
Service Manager Requirements:
1. Previous experience as a Service Manager or Aftersales Manager who is successful in their current position.
2. You will need to be a ‘leader’ of people and an ambassador for the brand and dealer group.
3. Can demonstrate a stable career path.
In return, you will be working in excellent facilities for a company who can offer long-term career progression and a rewarding package.
Package: Basic £29K + Bonus OTE up to £35,000
#J-18808-Ljbffr