What's involved with this role: Temporary Support Office/Admin – Housing Job Ref: CLA TCL 0009 2FB3 / 1 Pay Rate: £14.58 per hour PAYE Hours per week: 37 Monday – Friday, normal working hours Role Length: This opening assignment is for 2 months City: Swanscombe, Kent Enhanced DBS disclosure required for this role The purpose of the role is to provide an effective housing management and support service to customers in designated scheme(s), within defined policies and procedures and in accordance with agreed standards. Key Responsibilities: Provide a high quality support service for customers, assisting them to achieve their identified outcomes and goals. Coordinate the support services offered to individual clients by developing SMART support plans with them implementing, monitoring and reviewing documentation within agreed timescales. Ensure accurate record keeping using local case management systems. Signpost and support customers to access additional external support and resources including: primary healthcare, statutory services, criminal justice and legal services, DWP and job centres, health and well-being services, counselling and therapeutic programmes. Participate in the selection of new referrals helping to maintain performance targets on lettings and allocations. Be responsible for signing up new customers; explain tenancy / licence agreements to the customer and their rights, responsibilities and obligations as a tenant. Complete appropriate lettings paperwork. And support customers to apply for housing and council tax benefit. Facilitate needs and risk assessments with and for customers; develop risk management plans, raise awareness of identified risk issues with local managers and promote customer safety. Act as an ambassador for housing services with internal and external colleagues. Ensure customers and stakeholders have access to good quality information about our services including scheme information, customer handbooks and welcome packs. Contribute to maximising scheme income through the collection of rents and service charges and the appropriate implementation of rent arrears policies and procedures with customers. Support customers to access appropriate welfare benefits and, where necessary, signpost to support with managing debt. Work together with customers to agree a tailored individual budget plan which helps them to improve their money management skills and which enables them to maintain their tenancy. Provide resettlement services and support for customers transitioning into new accommodation. Offer support, advice, advocacy and ‘signposting’ to customers living in the community (Outreach). Actively and regularly engage with local community meetings and initiatives such as One-Stop-Shops, Mental Health Action Groups, Multi Agency Risk Assessment Conferences (MARAC), Homeless forums, statutory services and community participation initiatives. NB: Please feel free to apply to us direct via jobstclrec.com by quoting the job reference and job title exactly. To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF. If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity. Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. Other “Essential Requirements” – Please check to ensure that your CV addresses the following items: Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service. Qualifications: Recognise housing and / or social care qualification desirable. Skills & Experience: Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation. Knowledge of the social care sector and relevant legislation including housing/homelessness. Demonstrable experience of working in housing management and/ or housing related support service. An excellent approach to customer service – in writing, face to face or on the telephone and able to demonstrate a commitment to exceed customer expectations. A good understanding of the needs of customers in supported accommodation, supported living and other social care settings. A good understanding of the needs of customers living in the community including outreach. Able to demonstrate basic financial competency. A working knowledge of welfare benefits. Strong IT skills including Microsoft packages or equivalent (e.g. G Suite, Mosaic). S Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please