Who are we?
Love2shop (https://www.love2shop.co.uk) is a business bringing vitality to the world of reward and recognition, helping people to celebrate the moments that matter most – at home, in work, at play, or anywhere at all, really. We do that by helping people to offer the gift of choice. With an incredible range of gift cards and vouchers, Love2shop lets lucky recipients open the door to hundreds of top high street brands and retailers – and go spending! They can do that in-store or online.
Sometimes we work in the consumer market, and sometimes we are all about business-to-business and insight data tells us that over 60% of the UK population recognises the Love2shop brand.
This year, Love2shop has been officially recognised as one of the UK’s Best Places to Work by Great Places to Work. This means that we join other incredible brands acknowledged as UK companies which create warm, welcoming cultures where employees are looked after and given good opportunities to thrive and succeed.
We’ve been around for more than 55 years so you could say we really know our stuff! But we’re also forward-thinking and progressive having recently been acquired by UK-based company, PayPoint, so there are many exciting developments to look forward to.
And this is where you might feel your eyebrow twitching? Because we’ve got our recruitment radar tuned in for a new team member – someone to help us build our future vision for Love2shop.
We would love you – no pun intended – to be part of our Love2shop journey.
As a disability-confident committed company, we have a passion for championing equality. We welcome all colleagues into a work environment where success is attainable for everyone, regardless of disability, age, race, religion, gender identity, or sexual orientation. We are committed to ensuring that everyone has equal access to growth and opportunities in our workplace.
If you love people and want to belong to a team that champions good, strong values, you’ll thrive in Love2shop. So, what’s holding you back? Send us your CV and covering letter today and leave the rest to us!
Does this sound like you?
We have an exciting opportunity for a Senior UX Designer to come join the Love2shop team. If you’re passionate and like a challenge, then please keep reading…
About the role:
This role is critical for the group as the successful candidate will be optimising user experience across all PayPoint Group websites – ensuring these attract, retain and grow each brand’s target audience.
Manage the end-to-end cycle of digital projects including analysing quant and qual data streams, prototyping, user-lab testing, planning, reviewing, estimating resource, designing, briefing to developers, testing in UAT and PRD (live), launching and optimising enhancements and new products for all web and digital channels.
Brands In Play
* PayPoint
* Love2shop
* Highstreetvouchers.com
* Collect+
* Park Christmas Savings
* Handepay
Main Responsibilities:
* Discovery – Quantitative analysis
Working closely with the Product and Data Analysis teams gain actionable insight from a wide variety of data sources such as Google Analytics, Hot Jar, Power BI reports, Surveys, Polls, Trust Pilot reviews and CX metrics.
* Discovery – User Research
Lead on persona creation, customer experience mapping, objective setting, task creation, user interviews and lab sessions (both remote / local and moderated / unmoderated) to gain real insight into customer’s views and feelings then distil this into video highlights and a results matrix to help clarify and prioritise customer issues and business challenges.
* Strategy - Design Sprints
Help facilitate Design Sprints including leading workshops and group activities to encourage design thinking, divergence and convergence on solutions and product value proposition in collaboration with senior stakeholders and SMEs across the business.
* Ideate – Workflows and Wireframes
Translate all inputs from the Discovery and Strategy stages into how might we opportunities along with user stories and workflows culminating in information architecture, content maps and wireframes.
* Ideate – Prototype
Build prototypes of end-to-end journeys on websites / apps across all devices and screen sizes including detailed user interactions using tools such as Figma, Adobe XD and UX Pin.
* Build – Develop
Collaborate with the development and test teams in an Agile framework following a Scrum / Kanban methodology creating detailed user stories, specs, tickets and assets. Following this through to User Acceptance Testing and subsequent Production Testing with close monitoring soon after launch.
* Validate – Analysis
Follow up all experiments with qualitative, quantitative and customer satisfaction analysis ensuring these feed into future iterations and strategic initiatives.
* Conversion Rate Optimisation (CRO)
Lead on-going CRO experiments and AB testing across all our channels.
* Content Management
Manage on-going maintenance and evolution of Design Systems across our channels in conjunction with marketing, development and wider business teams.
Essential skills required:
* Commercial UX Design experience working with Product Teams in an agile / lean development environment.
* User research - user interviews and lab sessions (both remote / local and moderated / unmoderated) along with detailed analysis and prioritisation of findings that translate into clear presentations for wider stakeholders.
* Highly skilled and experienced in creating interactive prototypes that allow team members and customers to provide clear feedback.
* Experienced in leading new and innovative ways of working including managing Design Sprint workshops, championing design thinking and innovating across a model similar to the lean sprint model.
* Managing full UX lifecycles on projects for eCommerce across desktop, mobile and apps is essential.
* Good understanding of different frameworks for front-end and back-end web systems along with a deep knowledge of hybrid and native app specifics.
* Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first, responsive design and app design.
* A solid grasp of user-centred design, planning and conducting Conversion Rate Optimisation Programs including - A/B testing along with heuristic analysis including usability/accessibility concerns.
Desirable
* HTML5, CSS3, and JavaScript skills would be beneficial.
* A keen interest in everything eCommerce, FinTech and cutting edge in the digital world.
Our benefits if you decide to join us:
* 25 days’ holiday per year, plus bank holidays
* Company sick pay from day 1
* Company pension scheme
* UK health care cover
* Staff Everyday Benefits card offering discounts with multiple retailers (10%)
* Corporate travel scheme with Merseyrail, Northern rail, Arriva & Transport for Wales
* Fabulous kitchen space which offers free tea and coffee
* Faith room open to all denominations along with dedicated kitchen space for Halal and Kosher food preparation
* Family friendly leave
* Community volunteering policy which allows you 2 days per year to support the community with charitable events
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