Job Summary
The post holder will provide a high level, competent, comprehensive administrative support to the Heads of Service.
The post holder will have day to day management for staff within a dedicated administrative team who will be responsible for delivering an effective service.
The post holder will support Clinical Leads/Service Managers with Personal Assistant (PA) duties.
To provide cross cover within the Clinical Groups at times of short staffing levels to ensure the smooth delivery of services within the Division.
Main duties of the job
1. Support other members of the Clinical Group on a day to day basis, by prioritising and managing own and team workload including outsourcing.
2. Review and prioritise all correspondence received requiring clinical input, ensuring that any further information required by the Clinical Lead/Service Manager is made available.
3. Complete quality control checks across administration functions within the Clinical Groups (i.e., ensure SOPs are adhered to).
4. Provide the first point of contact for written and telephone enquiries on behalf of the Clinical Lead/Service Manager, using judgement to establish the validity and priority of the contact.
5. To provide a customer focused service to patients and be able to communicate effectively and appropriately with patients and all levels of staff maintaining confidentiality at all times.
6. Manage and maintain the Clinical Lead/Service Manager diary or appointment system, ensuring that utilisation of time and allocation of appointments is appropriate.
About Us
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.
Date posted
27 February 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£26,530 to £29,114 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
820-6974907-ASR
Job locations
West Midlands Rehab Centre
Oak Tree Lane
Birmingham
B29 6JA
Job Description
Job responsibilities
The post holder is responsible for managing and prioritising workload and contributing to the provision of a well-led professional, efficient, accurate and timely service.
Management responsibility: Day to day management of Support Administrator(s) (as appropriate).
Person Specification
Qualifications/ Training Essential
* GCSE or equivalent in Maths and English
* NVQ3 Business Admin or equivalent
Desirable
* Evidence of continued learning and development
Experience Essential
* Relevant medical secretarial/ administrative experience in an office environment
* Experience of providing meeting administration support, formal minutes/note taking.
* Experience of using Microsoft systems including word processing, excel and outlook
Desirable
* Line management or supervisory experience
Skills/knowledge Essential
* Knowledge of paper and electronic records management
* Excellent Organisational Skills and ability to prioritise and meet deadlines.
* Excellent IT skills and proficient with MS Office applications.
* Ability to accurately populate and monitor databases and spreadsheets with an eye for attention to detail.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
Additional information Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Birmingham Community Healthcare NHS FT
Address
West Midlands Rehab Centre
Oak Tree Lane
Birmingham
B29 6JA
Employer's website
https://www.bhamcommunity.nhs.uk/ #J-18808-Ljbffr