You’ll be responsible for making sure the customer experience in your branch is the best on the high street. Your leadership skills and keen commercial mind will get the best results from your team.
We need a Branch Manager for our branch in Dumbarton. This role is a permanent role working full time, 35 hours per week, Monday to Saturday. Our Interview Date is likely to be 12th February 2025.
If this role is advertised as part time, the salary will be pro rata.
What you’ll be doing
Working on the branch floor alongside your team, you’ll make sure they are fully trained and performing at their best.
You’ll have the confidence to manage a high level of customer expectations and have an in-depth knowledge of all our products and services. You’ll also be responsible for creating and implementing your branch's business plan.
Our branches are always busy, so you’ll have to be organised and able to work quickly while still giving the best service. You’ll have the support of your management team to help with training and guidance.
You’ll also need to be able to use our computer systems and processes. But don’t worry, we’ll train you to do that.
About you
As a minimum requirement, you’ll be able to take control of your branch and lead your people, whilst meeting FCA standards and delivering top-notch customer service and creating positive outcomes.
You will have experience managing people and working in a busy retail environment. Leading by example, you should have a commercial understanding and knowledge of financial regulations and processes. You will be able to monitor and explore branch activity to spot opportunities and make your customers better off.
By being resilient, versatile, and flexible, you will be able to prioritise effectively and deal with ever-changing requests.
It would be nice if you also had previous experience as a branch manager in a retail environment.
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
* A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
* Up to 2 days of paid volunteering a year
* 25 days holiday pro rata
* Life assurance worth 8x your salary
* A great selection of additional benefits through our salary sacrifice scheme
* Access to an annual performance-related bonus
* Access to training to help you develop and progress your career
* Wellhub - Access to a range of free and paid options for health and wellness
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
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