Customer Service Team Leader
Newport, Wales
£27,040 per annum + bonus, Plus Pension, BUPA Medical Cash Plan, Life Assurance, 22 Days’ Holiday (rising with service)
We are recruiting a full-time, permanent Customer Service Team Leader working 8.30 am to 5.00 pm Monday to Friday, to assist the Customer Service Manager with support and supervision of the depot sales and customer service team.
This isn't your average Customer Service role - no weekend or evening working!
If successful, you’ll be joining a friendly, focused, supportive and professional team. The successful candidate will become part of the success of a company which is making a real difference to the UK’s circular economy and to the fight to reduce the impact of global climate change.
The job
* Deliver outstanding customer service and account management
* Take on a hands-on role helping the Customer Sales Manager shape the performance of the Customer Service Team
* Responsible for supporting the Customer Service Team to complete their daily tasks on time
* Provide training, support and supervision for the Customer Service Team
* Use business intelligence and data to ensure optimum team performance
What we’re looking for
* A health and safety champion, you will lead safety performance
* Experience of customer service and sales with people management experience, ideally in catering, telesales, call centre or retail environment
* Proven record of securing new accounts
* Strong negotiating skills and customer focus
* Good telephone and communication abilities
* The ability to manage changing and conflicting priorities
* GCSEs in English and Maths at grade C/4 or equivalent
* Strong IT skills
What do we offer?
* Monday to Friday 8.30 am to 5.00 pm working pattern
* Enrolment into individual gains bonus structure; upselling and new sales payments
* Eligible to receive depot sales growth quarterly bonuses
* We encourage continuous learning and career ambition - did you know almost 80% of our managers have been promoted internally?
* Family leave – enhanced maternity and paternity pay
* Wellbeing support – free access to our Employee Assistance Programme
* Cycle to work scheme – hire a bike and accessories, saving on tax and national insurance
* Colleague networks – a range of forums and schemes that support social events and the local community
* Coaching, training and support – if you have the right interpersonal skills we’ll help with the rest!
Olleco is an Equal Opportunities Employer. We are dedicated to fostering an inclusive environment where all employees are valued based on their abilities. We believe that diverse voices and perspectives are essential for our growth. By empowering diverse teams to excel, innovate, and be heard, we all achieve more. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender, gender identity, marital or civil partnership status, pregnancy or maternity, race (including colour, nationality, and ethnic or national origins), religion or belief, or sexual orientation.
Click on the apply button on this advert if this Customer service Team Leader role is of interest to you!
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