Job Title: Business Change Manager
Duration: 6 months (Possible Extension)
Salary: £600 per day
Onsite Parking:
Working Time: 9AM to 5PM
Holidays are accrued for PAYE contractors and they get 28 days to start off with, which increases to 33 days after 12 weeks.
About Us
Our client is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, and has 39,000 employees in more than 120 territories. They design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals.
Summary of Role
The Business Change Manager role has a dual reporting line to the Head of the Project Management Practice and the Business Change Lead, with the primary focus of leading the delivery and change management activities across:
* the migration of existing/new clients onto Outsourcing GB's new digital pension products
* the implementation of new systems and services for the administration of client pension schemes
The role is business and client facing, and will partner with Client Relationship Managers, Operational and Delivery Teams to drive best practices of delivery and change management, including:
* Planning and implementation of client rollouts to new products and services
* Definition and execution of business change activities (testing, training, communications and adoption) to ensure a smooth transition during release
* Identification and management of risks, issues and dependencies across the delivery lifecycle
* Management and quality assurance of business change deliverables throughout the project
The Role
Key Accountabilities Include:
Business Engagement
* Provide timely and accurate reporting across workstream(s)
* Build effective relationships with key stakeholders, providing clear and regular updates on progress
* Articulate prioritisation requests when required, clearly articulating impact to delivery
* Contribute to the management of project and program Steering Committees
* Foster trust and collaboration across all team members to work as one unit, assisting teams to resolve destructive conflict
Planning
* Partner with the workstream lead(s) to define detailed project plans, shaping milestones and key deliverables
* Work within the project team to deliver detailed work-break down structure, capturing dependencies and balancing resource constraints within the workstream
* Track and manage the progress of committed deliverables
* Coordinate working group meetings across the delivery team and SMEs within the business
* Govern and report on the health of the project, maintaining RAID logs, meeting materials, project plans and project status
* Work autonomously to identify and resolve risks and issues, providing solutions to enable effective delivery of business objectives
Delivery
* Work collaboratively with client managers, operational teams and clients to capture any client specific business implementation requirements
* Manage the delivery of business and client acceptance plans and reporting metrics
* Maintain a constant focus on post-transitional operations to identify and resolve any business impacts
Change
* Define and manage the business change activities to successfully deliver the project, including (but not limited to) strategy and plans across:
* communications
* training
* testing
* rollout and transition
* operating model
Best Practice
* Actively manage dependencies across projects and programs
* Provide high quality, timely, accurate materials at all times to all stakeholders
* Communicate with all stakeholders to ensure that all central team deadlines are met
* Coordinate and share best practices across the transformation function as needed to drive efficiency
* Ensure that Lessons Learnt sessions are undertaken by the team and all outputs are logged and tracked
* Ensure that benefit realisations from all deliveries are recorded centrally
* Ensure adherence to all project policies and standards, as set by the Head of Technology Management
The Requirements
Knowledge:
* Highly experienced project manager with experience across Waterfall, Scrum and hybrid (W-Agile) methodologies
* Previous experience in provisioning of new digital products and/or migration of large scale technology systems
* Pension knowledge advantageous
Skills:
* Proven leadership experience in achieving successful project outcomes.
* Track record of delivering strong results in large scale/complex software development projects.
* Experience working with distributed software development products and teams.
* Demonstrated ability to lead cross functional teamwork in and across teams and organizations.
* Strong verbal, written, interpersonal communication and negotiation skills.
* Ability to develop project plans, manage individual deadlines and goals, including project metrics and dashboards.
* Strong ability to identify potential issues and dependencies early.
* Quickly facilitates mitigation plans, alternative approaches and communication of risks.
* Experience with JIRA, Confluence, SharePoint beneficial
* Analytical thinker with creative problem solving skills and attention to detail.
* Good working knowledge of recognized Project Management frameworks e.g. Prince 2, PMBOK
* Change management experience on complex projects
People Skills:
* Drive and enthusiasm with the ability to motivate teams to deliver
* Ability to create an environment that encourages professional development
* Ability to build strong working relationships with IT and business managers
* Ability to influence, network and collaborate with stakeholders
* Negotiation and persuasion skills
* Excellent and effective communication
* Actively practices emotional intelligence (empathy, self-awareness, self-motivation, self-management) on project teams and throughout the enterprise.
Equal Opportunity Employer
Guidant Global (BH4SF) is acting as an Employment Business in relation to this vacancy.
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