Summary
We are seeking an Apprentice Executive Assistant to join our team as a result of our rapid growth over the past 12 months! Overseeing all admin and compliance duties for the company, including creating and managing timesheets, maintaining the database, sending client contracts, creating and entering new hire compliance checks, and invoicing.
Annual wage
£16,000 a year
You will receive a bonus of £1,000 upon successful completion of your Apprenticeship.
Training course
Business administrator (level 3)
Hours
Monday to Friday 08:00 - 17:00 with 1 hour unpaid lunch break.
40 hours a week
Possible start date
Monday 31 March
Duration
1 year 1 month
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Assisting the team with administration
* Data entry and database management
* Setting up new clients and files
* Taking calls and messages and passing to the appropriate person
* Contacting candidates by telephone
* Making weekly phone calls to clients to offer assistance and confirm that they have received their invoice
* To deal professionally with candidate, clients, colleagues and other professional agencies on the telephone and in person as required
* Managing new start compliance checklists
* Preparing compliance reports
* Preparing and sending contracts/invoices to our clients
* Timesheet creation and management
* Managing emails and diaries
* To ensure the confidentiality and security of all the company’s and client’s documentation and/or information
Where you’ll work
Stratford Workshops
Burford Road
London
E15 2SP
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
DAVIDSON TRAINING UK LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
You will complete the Business Administrrator Apprenticeship Standard Level 3 and the Functional Skills in maths and English (if you do not have the GCSEs/GCSE grades or equivalent)
Training will be carried out within the workplace, there is NO day release.
Training will be carried out every 2-4 weeks.
More training information
Davidson Training UK Ltd will deliver all off-the-job training working alongside the employer.
The practical training will last for approximately 12 months with End Point Assessment being conducted in month 13.
You will have access to an e-portfolio which will have resources and activities built in to assist you with the development of your knowledge and skills.
Requirements
Desirable qualifications
GCSE in:
* English (grade 4-9 or A*-C)
* Maths (grade 4-9 or A*-C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Team working
* Confident on the telephone
* Excellent Telephone Manner
* High level of focus
Other requirements
Please note that this will be an April start date. Though not required, it would be beneficial if you had any prior office administration or sales experience, or any knowledge of the construction industry. If you have any prior experience, kindly let us know. Our office location is 5 minutes walk from Stratford Station and Westfield, so very good transport links from Hertfordshire / Essex also, but ideal for someone that loves on the Central Line.