Summary
Do you want to work for a well-established and supportive employer? With this active role within their sales team, you’ll learn about a variety of areas within the business and offer support to customers. This is a perfect role for anyone who wants to work in a well-established business with progression opportunities.
Wage
£14,722.50 a year
Training course
Customer service practitioner (level 2)
Hours
8:30am - 4:30pm Monday - Thursday, Friday 8:30am - 4:00pm
37 hours 30 minutes a week
Possible start date
Thursday 3 April
Duration
1 year
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work:
With RNN Group support, this Apprenticeship will give you an insight into and how a large business operates.
This role will specifically develop you into a professional customer service specialist in a vibrant sales team. Working with experienced Civil Engineers and business professionals.
You will learn the skills, knowledge and behaviours to be able to:
* Provide Sales support to a dynamic Civil Engineering business
* Provide administrative support to clients and other stakeholder
* Processing customer orders
* Handling customer enquiries over the phone and emails
* Following company procedures to handle complaints
* Advising customers of potential sale order delays
* Following up on quotations
* Helping to ensure stock levels and customer back-orders are managed to avoid disruption to the business
* Contributing to weekly report circulation and department/individual KPIs
* Communicate ant system/process issues to line management
If you want to work within a business that has a track record of supporting apprentices into careers, this is the right employer for you.
Where you’ll work
UNIT 1
HIGH GROUNDS COURT
RHODESIA
WORKSOP
S80 3FN
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
RNN GROUP
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* Customer Service Practitioner Level 2 Apprenticeship Standard
* Functional Skills maths Level 1 (if required)
* Functional Skills English Level 1 (if required)
* Delivered at place of work each month
Requirements
Desirable qualifications
GCSE in:
* Maths & English (grade 3 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Logical
* Team working
* Initiative
* polite, patient and friendly
* Some knowledge of Microsoft
* Good attitude to work
Other requirements
Ensure you can travel to the place of work for the working hours stated above.