M365 Modern Workplace SME
The role:
As the M365 SME, you will be responsible for managing and maintaining M365 Modern Workplace, providing - technical expertise and support to internal stakeholders and managing the organisations Email, SharePoint, Viva Engage, Teams, Azure Active Directory, and other Office 365 related cloud-based services
Responsibilities:
* Office 365 Compliance Features: Implement and manage compliance features such as data loss prevention (DLP), eDiscovery, and retention policies. Ensure compliance with legal and regulatory standards.
* SharePoint Online Administration: Administer SharePoint Online, including site creation, configuration, and management. Facilitate collaboration and document management across the organisation.
* Microsoft Teams Deployment and Management: Oversee the deployment and management of Microsoft Teams. Configure policies and integrate Teams with other Office 365 services for enhanced internal communication and collaboration.
* Monitoring and Troubleshooting: Monitor and troubleshoot Office 365 services and connectivity issues. Utilize tools like the Microsoft 365 admin centre and PowerShell scripts to ensure optimal performance and user satisfaction.
* Problem Identification and Resolution: Analyse and diagnose issues to identify root causes, implementing appropriate solutions or escalating to higher-tier support when necessary. Provide comprehensive technical support to end-users, assisting with software and hardware issues, account management, access rights, and system configurations.
* Documentation: Maintain accurate and up-to-date documentation of incidents, requests, resolutions, and procedures in the IT service management system (ITSM).
What would make you stand out:
* Previous experience in System Administrator/Analyst or Application Support roles
* Strong experience with Microsoft M365 / O365
* Experience in dealing with demanding customer interaction and leading business and technical discussions with internal and external stakeholders.
* Knowledge of the following Microsoft Products:
o Exchange Online / Outlook
o SharePoint Online
o Viva Engage
o Power Platform
o Teams
o OneDrive for Business
o Azure Active Directory / Entra ID
Please apply today for immediate consideration!