YMCA Heart of England are looking for a Concierge to join the team based in Daimler Green, Coventry. The successful candidate will join us on a casual bank contract basis and in return you will receive a competitive salary of £11.88 per hour. At YMCA Heart of England, we have over 100 employees working across multiple sites in Birmingham, Solihull, Coventry and Warwickshire, who are all committed to delivering our mission, to inspire young people to discover their potential so that they can live life in all its fullness. We provide accommodation for more than 340 young people, many of whom have experienced homelessness, and support them to get their lives back on track. We also run a children’s nursery and deliver youth work in areas of high need, manage two community centres with conferencing facilities and deliver a range of business to business training, all of which create employment opportunities and deliver income for our charitable work. We are committed to being a values-led organisation, and actively work to ensure that our values are reflected throughout the organisation. About the Concierge role Our concierges are involved in the delivery of a customer-focused housing management service to our tenants within a safe and secure environment. The ability to work under pressure and deal with situations in a calm and competent manner is essential, and the experience of working with disadvantaged/vulnerable people and knowledge of the issues that they face. A thorough understanding of Safeguarding and Professional Boundaries will be an asset to the successful candidate. As our Concierge you will: Ensuring a customer friendly service is afforded to all tenants and visitors, providing general advice and assistance where appropriate or arranging appointments Providing access to all communal areas when required or within the specified times Providing internal and external security patrols throughout the project in order that all residents and their visitors are safe and can observe a physical point of contact. Patrol the building and grounds at the times specified and respond to any noise, unwanted behaviour and / or defects At all times to act in accordance with the ethos and values of the association and the general standards expected of all employees of YMCA Heart of England What makes you our ideal Concierge? COSHH training qualification First aid at work qualifications. Good understanding of, and genuine respect for, the ethos and values of YMCA Heart of England. A wholehearted commitment to working and conducting self in accordance with the ethos and values of YMCA Heart of England. Excellent written / oral communication skills. A working knowledge of the issues faced by disadvantaged / vulnerable people. To demonstrate experience of working with and supporting other staff to deliver a high-quality support service to residents and service users. The closing date for receipt of applications is 9.00am on Monday 4th November 2024. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications. YMCA Heart of England is an independent Christian charity, a registered provider of social housing, and affiliated to the national and international YMCA Movement. As an organisation fully committed to the welfare of children and vulnerable adults, a thorough vetting process is carried out as part of the appointment process, including verification of any required qualifications, verification of identity, taking of references and a DBS check as appropriate.