Operations Manager (Front of House)
Job objectives and responsibilities
Accountable for delivery of an exceptional front of house experience for all internal and external guests visiting the corporate offices of a prestigious client within Central London.
Main duties
1. Accountable for the consistent service delivery for reception, client suite, events team, floor management team and bookings teams
2. Accountable for building positive client relationships
3. Responsible for the financial performance of service
4. Identifying and implementing any revenue improvement or cost saving measures
5. Maintain a good level of morale and discipline with employees through regular meetings and develop a keen awareness for employee welfare.
6. Responsible for facilitating and supporting development needs of team
7. Responsible for leading/mentoring others
8. Deal with performance management issues quickly and efficiently escalating it to HR and following the disciplinary process when appropriate.
9. Accountable for developing and full compliance to operational processes and procedures
10. Responsible for consistent QHSE compliance
11. Creating and maintaining a training matrix
Person Specification
1. Proven track record in front of house operational management and customer experience roles
2. Ability to work on their own initiative
3. Proactive, flexible approach and ability to problem solve
4. IOSH or other relevant QHSE qualification desirable
5. Expert knowledge of technology based products used in a corporate office environment
6. The ability to interact confidently with all levels of business and guests
7. Customer focused with the ability to build positive relationships
8. Excellent communication skills and exceptional attention to detail
9. Immaculate personal presentation endorsing the Signature ethos
10. Excellent time management and organisational skills
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