Job Purpose: To provide a comprehensive administration service for the NPCC Intruder Alarms Policy. Knowledge & Experience: A working knowledge of the NPCC Intruder Alarms Policy and all of its requirements. Also knowledge of working procedures of alarm companies and Force Control room Good listening skills and an ability to explain policies and decisions clearly whilst remaining calm and trying to placate customers. Excellent administration, organisation and time management skills, particularly in relation to the management of workload. Merseyside Police operates a smarter working policy, and our management teams will be happy to talk to you about how we could meet both your flexible working needs and the needs of the role you are applying for. Benefits 25 days annual leave plus 8 bank holidays pro rata increasing to 30 days plus 8 bank holidays after 5 years full service. Local Government Pension Scheme with contributions from 5.5% to 11.5% depending on your salary. Access to on-site gyms - HQ and OCC Option to become a member of the onsite unions. Discounts from various retailers via the blue light scheme Cycle to work scheme. Taskers Salary sacrifice car scheme Hybrid/Agile working (role dependant) Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters. Generous maternity/paternity and adoption leave entitlements. Sick pay provisions