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Document Production Team Leader
Apply locations Leeds time type Full time posted on Posted 2 Days Ago job requisition id R241004199
Document Production Team Leader
Salary: £35,267.80 per annum, plus company benefits
Location: Leeds LS10 1AB
Contract: Full Time Permanent
Shifts: 40 hours per week, Monday – Friday, 9am until 6:00pm with 1 hour unpaid lunch break
Work model: Hybrid 3 days on site and 2 days at home after successful completion of training
Williams Lea seeks a Document Production Team Leader to join our on-site delivery team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms, and professional services firms. Williams Lea employs nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of role
The Team Leader is responsible for leading their team whilst maintaining the highest level of accuracy and output. The role is broad and covers all areas of document production including building and maintaining a productive workflow within tight time schedules, while implementing an atmosphere that fosters personal and professional growth.
The Team Leader will be tasked with advancing the level of service provided by the document production team and they should lead by example supporting and encouraging their direct reports. They will be responsible for the performance management of the team, acting as a ‘coach’ and assisting in the development of staff by helping employees find opportunities to improve their skillset and succeed in their job.
Key responsibilities
1. Assist the Account Manager in areas such as productivity, quality and continuous improvement
2. Liaise with the Senior Operators over any issues or change in process
3. Implement changes and improvements
4. Induction of new starters and responsibility for Health and Safety
5. Ensure policies and procedures are met in every instance
6. Actively delegate and manage work to ensure best practice is maintained in all areas
7. Effectively follow up all Client related concerns and queries
8. Be a key deputy in the absence of the Account Manager
9. Meet and wherever possible exceed targets and expectations set, on an individual and team basis
10. Undertake any reasonable duties as requested by Account Manager
11. Be responsible for the day-to-day running of the team
12. Ensure that the workload and team is staffed correctly i.e. absence and holidays
13. Conduct and manage onsite training needs
14. Monitor staff attendance and timekeeping and respond to issues
15. Management of absence process and procedures making sure cover is in place in all areas
16. Liaise regularly with the Senior Operators to give updates on workflow, deadlines and problems so that Client requirements can be effectively managed
17. Conduct Team meetings and regular 1-2-1 sessions, ensuring effective communication
18. Support the Account Manager with all Annual and Interim reviews
19. Relate accurate information to users on progression of their work
20. Ensure the team is working efficiently and effectively to complete the SLA's
21. Investigate errors within the team and provide a full written report to the Account Manager
22. Arrange fortnightly management information to be given timely to the Account Manager
23. Comply with onsite Health and Safety procedures.
24. Compile the monthly H&S report and escalate any variances or areas of concern to the Account Manager and H&S representative immediately
25. Support colleagues and work as a team in order to achieve the best results for the clients
26. Able to represent and communicate issues on behalf of the Account Manager
Personal attributes
* Previous experience of leading a team as a team leader or workflow co-ordinator
* Document Production experience
* Excellent knowledge of MS Office experience in handling edits, conversions, formatting, creation, comparisons, etc. for requesting client personnel.
* The position requires expertise in software applications used for document production.
* Speed and accuracy in a high-volume, document production environment.
* The Document Production Team Leader has advanced ability to troubleshoot problems with software/hardware programs and provide instruction/training to others in the department.
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
* 25 days holiday, plus bank holidays (pro-rata for part time or fixed term roles)
* Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
* Life Assurance
* Private Medical Insurance
* Dental Insurance
* Health Assessments
* Cycle-to-work scheme
* Onsite 24/7 gym
* Referral Scheme
* Free parking
* Onsite coffee shop
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com (we do not accept applications to this email address).
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In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.
Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.
We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.
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