Business Development Executive Due to continuing expansion our client, a national manufacturing company is actively seeking an experienced, dedicated, and ambitious Business Development Executive to complement their growing team. Reporting to the Sales Manager, duties to include: · Contact leads with an end goal of securing appointments for the external sales team. · Contact lapsed accounts with the sole purpose of reigniting business relationships. · Proactively up-sell when customers placing orders to increase revenue. · Ability to sell over the phone to include new business/lapsed business. · To assist with specific marketing campaigns and strategies - to include follow up calls. · Be proactive and where possible offer product alternatives or additional products to customers. · Processing of quotations on all order types, ensuring any stock shortages are communicated - all quotations are to be followed up in a timely manner. · Organise workload to meet company and customer timeframes. · Ensure accurate records are created of customer interactions and transactions are saved on CRM and maintain the standard of all records. · Processing of credit card payments as required in line with Data Protection Act. · Assist the customer contact department in dealing with all customer enquiries and wherever necessary, handling and resolving customer complaints in a timely manner. · Provide product pricing and delivery information to customers and colleagues upon request. · Communicate and coordinate with internal departments to ensure customer timescales are adhered to. The ideal candidate will possess proven experience as Telesales Representative or B2B sales/customer service role together with excellent communication, interpersonal and negotiation skills with the ability to resolve issues and address client complaints. A good knowledge of relevant computer programs (e.g., CRM software) and telephone systems could be beneficial but not essential as full training will be given. This is a fantastic opportunity to join a forward thinking, dynamic company with a competitive remuneration package and plenty of ongoing support and the opportunity to build a career within a dynamic environment. Salary £25,000 - £30,000 Commission