What will you be doing?
Being 1 of 4 Shift Managers, you will lead a team of analysts and support engineers providing batch processing, security analysis, and management of the PayPoint IT systems. You will be responsible for the delivery of all IT services whilst you are on shift which includes security operations and incident management.
Working from the PayPoint head office in Welwyn Garden City, you will run the Security Operations Centre as part of a 24x7 rotating shift pattern. This will require you to work on nights and weekends.
The Shift Manager is an integral role within our incident management process. This requires excellent leadership and communication skills as you provide the bridge between the incident recovery teams and the key stakeholders within our organisation.
You will manage the IT Operations work queues and recurrent tasks with our enterprise toolset. ServiceNow is at the heart of this toolset and working knowledge will be an advantage.
When workload allows, you will use the quiet periods to drive you and your teams to learn new skills with you fostering a culture of continuous learning and self-improvement.
As a Shift Manager you will be responsible for ensuring the tasks and activities required to comply with the adopted security frameworks, namely PCI DSS, ISO27001, and Cyber Security Essentials. This will need you to own the monitoring and access controls defined in our policies and processes which are key audit assessment items.
Responsibilities
Be responsible for and deliver:
* Monitoring and detection of events that contribute to service or security incidents.
* Key contributor and member of the IT security management team.
* Ownership of service availability and stability.
* Management of the Security Operations Centre. You will run investigations into the root cause of security events, escalating to the Technical Security, vulnerability and problem-management teams where necessary.
* You will work with various internal and external SOC-related stakeholders to make sure that PayPoint’s security posture is always being strengthened as we work to continually improve our security configurations, practices and processes.
* Manage 1 of 4 shift teams.
* Prepare and document standard operating procedures and protocols.
* Management of security incidents including communication with key stakeholders.
* Management of incidents and undertake the role of bronze commander during critical incidents.
* Accountable for the tasks that enable PayPoint to settle to our agents and retailers.
* Management of all activities on your shift including cover.
What would we like from you?
* Experience of working across a 24/7 rota.
* People Management Experience.
* Passion for Cyber Security.
* Strong problem-solving skills.
* Detail oriented with strong written and verbal communication skills.
* Proven technical experience in supporting enterprise class infrastructure services.
* Knowledge of Windows Desktop and Server OS’s (Ideally from 2012 to 2019).
* Knowledge of Microsoft Office 365.
* Working Knowledge of SIEM Tools.
* Experience in Event Analysis and Triage, Incident Handling and Root-Cause identification.
It would be great if you already have…
* Blue Team Experience.
* Working knowledge of Microsoft Security Stack.
What can we do for you?
You can expect a rewarding experience working with us in our head office in Welwyn Garden City. As a key member of the IT Service and Operations team, you will also benefit from a range of company benefits such as:
* 22 days holiday.
* On-site gym at our office (Free), and nationwide corporate rate gym membership.
* Online benefits portal where you can access lots of deals, discounts - for example of shopping or holidays.
* Contributory company pension scheme.
* Progression and Development routes.
* Private medical insurance.
* Life assurance of 3 x annual gross salary, with the option to purchase additional cover.
* You’re also able to purchase a range of benefits at a discounted rate including, critical illness cover, bicycles via our Cycle2Work scheme, dental insurance and TasteCard dining discount card.
We’re committed to building a culture that empowers all of our people to thrive and feel a sense of belonging at PayPoint. #J-18808-Ljbffr