Contents Location About the job Benefits Things you need to know Apply and further information Location Kidderminster - Army Reserve Centre (ARC) Applications are invited from across the East Midlands region. Please contact the Recruiting Line Manager if you would like to discuss location About the job Job summary Are you a dedicated person who is passionate about making a difference? Would you like to work for the Ministry of Defence? Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UKs Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement. Our Vision - To support UK defence customers with outstanding service every time. Our Mission Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability. DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society. We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 28.97%. Where your role permits, we support a blended working approach alternatively known as hybrid working. Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements. Come and join the DBS community today https://youtu.be/gUw0ToaRGgk Job description Veteran Services (VS) is part of the Armed Forces and Veterans Team and is responsible for providing support to the Armed Forces (AF) community through a Triage Service and a network of Case Managers across the UK and Republic of Ireland. We work with the Royal Navy, the British Army, the Royal Air Force, local authorities, voluntary organisations, service charities and OGDs. The service provides assistance for those transitioning from service to civilian life, advising bereaved families, applying for armed forces compensation, and providing information and guidance on the support available to the AF community. Our Transition services are governed by the MODs Holistic Transition Policy as detailed in Joint Service Publication (JSP)100. Our network of case managers facilitate access to support based on a holistic assessment of each clients situation covering aspects such as healthcare, accommodation, finances, employment and well-being. They provide information and guidance on the Armed Forces Compensation Scheme, war Disablement Pension Scheme and general guidance on Service pensions as well as DWP benefits. Joining VS offers the opportunity to be part of a professional, committed, energetic team, working in a high-profile, fast-paced subject area that attracts significant media and ministerial attention. You will be required to work at pace to achieve your objectives, support our collective aims and respond to the dynamic environment in which we operate. Successful applicants will be provided with training to meet the demands of this role and are expected to maintain up to date and relevant skills and training whilst in post, both guided by Civil Service Required Learning and by independently identifying opportunities whilst in post. Veterans Services has been the subject of, and affected by, an independent review, which was commissioned by MOD and Cabinet Office Ministers under the previous Government to ensure the UK Government is providing the right support to the right people in an efficient, value for money way. The recommendations are available on gov.uk The Independent Review of UK Government Welfare Services for Veterans GOV.UK (www.gov.uk). Following the review and in response to the new Governments priorities we have embarked on a significant programme of change which will continue into 2025/26. Continuing to adapt and flex in line with the evolving Government vision of support for veterans, may affect the focus and responsibilities of our roles. This role presents an exciting opportunity to be part of changing what we do and how we do it. You are strongly encouraged to familiarise yourself with the review detailed above and its recommendations, and developments across the sector, to help you understand what changes we are likely to be implementing in due course. VS has a national footprint located across the UK and at 5 DBS centres in Kidderminster, Norcross, Centurion, Belfast, and Glasgow. We are recruiting a Field Team Manager for the new East Midlands Field Team which has a nominal hub at Stanford Hall. The associated DBS centre is Kidderminster Army Reserve Centre. The Field Team Manager is responsible for managing and overseeing the delivery of a progressive, high-quality service within a designated geographical area. You will be responsible for line managing a local field team (typically between 4-8 staff), ensuring that colleagues are knowledgeable and competent to deliver high-quality client outcomes in line with Veterans Services remit. Your ability to lead, manage and inspire your team through change is really important. Collaboration is key, as you will work with other field teams and colleagues across the organisation to ensure a unified One Service, One Team, One Way approach. Additionally, you will contribute to the continuous improvement and ongoing development of Veterans Services. You will be required to work with clients, stakeholders and colleagues by all suitable means, including face to face, email, phone and a range of meeting platforms including Skype, MS Teams. You will be a confident communicator and presenter, able to convey information, engage audiences and build positive enduring relationships at all levels. You will have confidence and/or familiarity with MS Office applications, including MS Teams, Word, Excel, One Note and a willingness and aptitude for learning new IT skills. Travel throughout your designated area of responsibility and a valid driving licence will be required. Frequent travel and occasional overnight stays are necessary as part of the role to engage, collaborate, and fulfil team training requirements. A VS Field Team Manager's main responsibilities are: Service Delivery Management Regularly review stats and customer feedback to monitor key performance indicators for the Armed Forces Community from transition to veteran status. Provide advice and support for challenging cases, including those with complex needs and high risk. Manage workload within the Field Team and with HEO colleagues, including specific cases like Death in Service and Mesothelioma. Assist the team by managing a small caseload during peak times. Handle secretariat cases, ministerial enquiries, and personnel issues, ensuring timely responses. Conduct quality checks to ensure service delivery meets agreed standards. Deliver and analyse workload reports to monitor and address requirements and risks, and report on Field Team activity. Influence and contribute to internal and external decision-making processes. Identify and escalate business risks, suggesting solutions. Act as the key contact for location-specific issues. Suggest improvements to ensure consistent VS provision across the UK. Line Management Line manage Case Managers in line with Civil Service and MOD policies, including performance and absence management. Cover for fellow HEOs when needed. Ensure staff wellbeing through regular check-ins and promote a culture of peer support and self-care. Stakeholder Engagement Work with the VS management team to ensure a strategic approach to engagement. Promote efficient working relationships with stakeholders, including DBS, Local Government, and third-sector providers. Engage with key tri-Service Military establishments to ensure understanding and actioning of referrals. Maintain proactive engagement with third sector and OGD partners. Undertake travel and deliver presentations to various audiences. Contribute to policy development and maintenance with MOD. Veterans Services Management Team Collaborate with management peers to deliver a consistent, high-quality service. Contribute to the Veterans Service Management team and improve digital collaboration. Deputise for SEOs when required. Complete specific tasks and contribute to project work. Learning and Development Complete MOD and DBS/Veterans Services required learning. Identify learning opportunities and maintain records of completed learning. Discuss learning and development in regular 1-2-1s with Line Manager. Person specification Essential: Proven organisational skills and ability to plan workload efficiently. Excellent communication skills oral and written, including proven presentation skills and the skills and confidence to speak in public to a range of audiences. Excellent interpersonal and stakeholder management skills. Excellent leadership, coaching and development skills. Ability to motivate engage and manage a dispersed team (remotely and face to face). Excellent problem-solving skills. Experience and confidence in the use of IT (including all main MS Office applications) and aptitude to learn new systems. A full UK Driving Licence and/or willingness to undertake frequent travel (local and UK wide) Desirable: Knowledge of the Armed Forces and its Resettlement and Transition processes. Experience in giving information and guidance and/or leading the provision of an advice and guidance service particularly with veterans. If applying for posts in Wales or Scotland, knowledge of the nature of Devolved Government and provision for armed forces communities. Licences Full UK Driving License Behaviours We'll assess you against these behaviours during the selection process: Making Effective Decisions Communicating and Influencing Managing a Quality Service Seeing the Big Picture We only ask for evidence of these behaviours on your application form: Making Effective Decisions Communicating and Influencing Managing a Quality Service Benefits Alongside your salary of £36,530, Ministry of Defence contributes £10,582 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. An environment with flexible working options Monday-Friday 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years service (pro rata). In addition to 8 public holidays per year, you will also receive leave for HM The Sovereign's birthday Hybrid working where role permits An opportunity to be considered for Reward and Recognition - £250-£5000 per year Family-friendly policies including - parental leave and adoption leave Learning and development tailored to your role Professional and personal development of skills A culture encouraging inclusion and diversity Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments Special paid leave to volunteer up to 6 days per year A Civil Service pension with an average employer contribution of 28.97% Allowances The post does not offer relocation expenses. Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts. External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period. Employment Hours This position is advertised at 37 hours per week. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected. Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience. Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit. Applications will be sifted on all Success Profile elements, but in the event of a high number of applications, an initial sift will be conducted on the following success profile elements: Primary: Career - Personal Statement Secondary: Behaviour - Managing a Quality Service At application stage you will be assessed against the following: Behaviours: Managing a Quality Service Communicating & Influencing Making Effective Decisions Experience: CV - Please provide dates, name of employer, job titles and short summary of main duties only. Details of relevant skills knowledge and experience should be given in the personal statement. Personal Statement - 750 words - Please provide information of how you meet the criteria set out in the job description. You may wish to further include examples of how you have tackled similar tasks or demonstrated the skills outlined in the job advert. At interview you will be assessed against the following: Behaviours: Managing a Quality Service Communicating and Influencing Seeing the Big Picture Experience: Personal Statement In the rare case where individuals have exact matching scores, the order of merit will be determined based on the behaviour scores at interview in the following order: 1 - Career - Personal Statement 2 - Behaviour - Managing a Quality Service 3 - Behaviour - Communicating and Influencing 4 - Behaviour - Seeing the Big Picture If candidate scores are still exact, the merit order will then be determined on the sift score in the below order or priority: 1 - Career - Personal Statement 2 - Behaviour - Managing a Quality Service 3 - Behaviour - Communicating and Influencing 4 - Behaviour - Making Effective Decisions 5 - Career - Job History We want to offer opportunities to all who are successful at interview for our roles, but this isnt always possible, so we do hold candidates on an active reserve list for 12 months. Application sifting to take place from: early March. Interviews are currently taking place via Ms Teams and will be conducted from: mid - late March. A minimum of 2 full working days notice will be provided for interviews. We endeavour to stick to these dates, but these are subject to change around business needs. The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBS-EnhancedRecruitmentTeammod.gov.uk MOD Recruitment Satisfaction Survey we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights. As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn. To assist with your application please find attached - DBS Candidate Information Guide - Working for Defence Business Services - GOV.UK (www.gov.uk) (26) UK Ministry of Defence: Life, LinkedIn Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Louise Briggs Email : louise.briggs107mod.gov.uk Recruitment team Email : DBS-EnhancedRecruitmentTeammod.gov.uk Further information Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact DBS-EnhancedRecruitmentTeamMOD.gov.uk in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/ Attachments Defence Civil Servant Offer 2024 Opens in new window (pdf, 1562kB) Share this page Print Email Gmail Facebook LinkedIn