We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. "The Service Engineer delivers our service products directly to the customer, working on a variety of residential equipment located at sites both regionally and nationally where needed. As the face of Mitsubishi Electric, excellent customer service in conjunction with top quality engineering and problem-solving skills are essential.
The service engineer will report to the Service Manager and will work closely with the Service Administration team as well as liaising with other Technical Services teams where needed. Service Engineers will carry out a variety of activities on customer sites including planned preventative maintenance (PPM), quoted/remedial works, commissioning, and emergency callouts. Perform all activities in-line with customer service standards, department standards and company principles.
Service and maintain equipment to a high standard in line with company and industry standards.
Always comply with Health & Safety in the course of your duties and support the administration team in the creation of risk assessments and method statements that adhere to this.
When liaising with all areas of the business engage positively with outcomes focused on customer centricity and a ‘best in industry’ service.
Provide appropriate solutions and recommendations using customer focus and commercial awareness.
Minimum 5 years heating industry experience.
K. heating and ventilation industry.
K. building and water regulations.
Unvented Hot Water qualification.
Electrical qualifications.
Full driving license.
CSCS card holder.
Proficient IT and Microsoft Office skills.
F Gas and/or NVQ Level 2 in refrigerant & air conditioning is desirable but not essential.
Recognized HVAC Service and Maintenance qualifications.
Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
Flexible Working - we offer a range of flexible working options that include working from home or hybrid working.
Pension.
Life Assurance.
Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi.
Access to Mitsubishi’s very own discount platform.
Colleague Referral Scheme.
Holiday Buy.
Long Service Awards.
Cycle to Work Scheme.
Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
Employee Assistance Programme including additional services Eldercare & Best Doctors.
Equality and Diversity
Mitsubishi Electric is committed to promoting Diversity, Equity & Inclusion (DEI) to contribute to a sustainable society where everyone is treated respectfully. In all aspects of recruitment, Mitsubishi Electric will strive to ensure an inclusive hiring process that values diverse perspectives, experiences, and talents. We are dedicated to eliminating barriers, fostering equity, and building a workforce that reflects and celebrates the diversity of the communities we serve.