This range is provided by Sanderson. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Location: Central London
Security Clearance: DV required (DV bonus payable once obtained)
Shift Pattern: Shift Pattern Within 0700 – 1900
About the Role: We are looking for a reliable and keen-to-learn 1st Line OSM Contact Centre Agent to join our OSM Service Team of 1st and 2nd Line engineers. You will provide Service Desk Support, assisting a high-profile user community with daily contact via incident logging applications.
Key Responsibilities:
1. Support end users with technical queries related to various products/systems (e.g., Microsoft products, operating systems, networks).
2. Develop an understanding of the customers’ environment and service delivery requirements.
3. Follow established processes/systems and recommend improvements.
4. Take ownership of customer problems, escalating and gaining support as necessary.
5. Monitor performance through statistical reporting and analysis.
6. Act as a team player, demonstrating personal leadership and initiative.
7. Continuously build technical knowledge to support business requirements.
Requirements:
1. Must be eligible to obtain DV clearance (Sole national).
2. Experience with core Windows Server Technology, including at least 3 of the following: Windows updates via WSUS, GPO and Active Directory, DNS, User Account Management, DFS, Analysis of Windows Log Files, Veritas NetBackup, WIN Server 2012/2019, WIN11 VDI’s, Horizon Brokers, Veeam, HCI Solution, IDAM, Oracle/SQL, WIN7 Workstations, Exchange 2013 on Windows 2008 Server, VMWare, Open VMS.
Recruitment Process: The recruitment process consists of a one-stage interview. We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role.
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting and Defense and Space Manufacturing
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