Job summary
Are you a dedicated person who is passionate about making a difference?
Would you like to work for the Ministry of Defence?�
Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK�s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.
1. �Our Vision - To support UK defence customers with outstanding service every time.
2. �Our Mission � Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.�
DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.�
We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working.
Where business needs allow, some roles may be suitable for a combination of office and home-based working.� This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments.� Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.
DBS has recently undertaken a review of its operational locations in the North West, and have consolidated all activities in Norcross, Blackpool. A further move, to the new Government Hub at Talbot Gateway in Blackpool, is scheduled to take place in 2026.
Come and join the DBS community today!
Job description
An Experienced IT Service Manager is needed to develop and execute a suitable Service Integration and Management (SIAM) framework to support a multi-vendor environment.
This role involves engaging and influencing stakeholders from various business areas to define and clearly communicate services, applications, interfaces, and multiple layers of IT to meet future business requirements.
The responsibilities include designing, implementing, and maintaining SIAM policies, processes, and procedures. Strong leadership skills are essential to ensure that outcomes align with enterprise needs, validating solutions through established governance.
It is crucial to identify, analyse, and effectively manage interdependencies for smooth operations, as well as to identify potential risks and escalate them appropriately for effective mitigation. Providing sound advice to support procurement activities and engaging with potential service providers is also part of the role.
Collaborating with user researchers, representing users internally, and distinguishing between user needs and desires are key aspects. Promoting user research across all user segments, prioritizing understanding user stories, and guiding others in this process are essential. Offering recommendations, advocating best practices, leading a team of experts to enhance services, and assisting in evaluating requirements for implementing changes by establishing policies and standards are critical responsibilities. Understanding business IT platforms, interfaces, and processes to support all service lines and collaborating with the Corporate Services Modernisation Delivery Partner are also part of the role.
Person specification
Expert Certificate in the Service Management Framework Qualification
Essential: - Demonstrated experience of working collaboratively with strong analytical and communication skills -
3. Proficiency in demonstrating SIAM model development -
4. Exceptional stakeholder management skills -
5. Proven ability to operate across a diverse stakeholder network to achieve consensus -
6. Familiarity with MOD working practices
Desirable: -
7. Experience in working within a complex program�
8. Willing to obtain ITIL Managing Professional (MP) and ITIL Strategic Leader (SL)if not already held
Qualifications
A bachelor's degree or higher in computer science, information systems, engineering, or a related field is essential. Minimum five years of experience in IT service management. Essential- ITIL Foundation L4
Behaviours
We'll assess you against these behaviours during the selection process:
9. Seeing the Big Picture
10. Communicating and Influencing
11. Working Together
12. Delivering at Pace
Benefits
Alongside your salary of �57,670, Ministry of Defence contributes �16,706 towards you being a member of the Civil Service Defined Benefit Pension scheme.
13. An environment with flexible working options Monday-Friday
14. 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years� service (pro rata). In additional to 8 public holidays per year, you will also receive leave for HM The Sovereign's birthday
15. Hybrid working where role permits
16. An opportunity to be considered for Reward and Recognition - �250-�5000 per year
17. Family-friendly policies including - parental leave and adoption leave
18. Learning and development tailored to your role
19. Professional and personal development of skills
20. A culture encouraging inclusion and diversity
21. Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments
22. Special paid leave to volunteer up to 6 days per year
23. A Civil Service pension with an average employer contribution of 27%
Allowances
The post does not offer relocation expenses.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Employment Hours
This position is advertised at 37 hours per week.