Overview
About Rising Ground
Founded as an orphanage in 1831, Rising Ground has been at the forefront of evolving community needs. Driven by the belief that each of us can thrive when life has hope and opportunity, Rising Ground provides caring support and proven paths to positive change, helping children, adults, and families rise above adversity. Each year, Rising Ground is a positive force in the lives of more than 72,000 individuals through 101 programs across 138 sites throughout New York City and Westchester. Our strong belief and commitment to diversity is integral to building a strong staff that reflects the communities we serve. Rising Ground is headquartered in New York City.
Summary/Objective
The Operations Manager reports to the VP, Operations and is responsible for managing, coordinating, and supporting general administrative functions of the organization and operations of Rising Ground Hub Locations. The successful candidate is a champion for customer service and high standards of operation and efficiency.
Responsibilities
Essential Duties and Responsibilities
1. Prioritize and champion excellent customer service, both externally and internally.
2. Oversee administrative functions serving the entire organization, including document storage and processing insurance.
3. Supervise and support administrative staff, including Hub Supervisors and Front Desk Associates.
4. Spearhead operational functions across hub locations, including front desk administration and visitor management.
5. Maintain high standards for communication, office cleanliness, and operational efficiency.
6. Liaise with other team members to solve challenges and improve accountability.
7. Manage special projects focused on improvement of systems and protocols.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
1. Strong organizational skills and advanced communication skills.
2. Strong computer skills and ability to learn new programs.
3. Strong customer service orientation.
4. Excellent multi-tasking and time management skills.
5. Strong presentation skills and professional acumen.
6. Excellent team player with the ability to work independently.
Additional Requirements
1. Authorized to work in the U.S.
2. Ability to work in-person in New York City for at least 3 days or more per week.
3. Ability to travel to other Rising Ground sites if required.
Qualifications
Supervisory Responsibility
This role will supervise Hub Supervisors at hub locations in the Bronx, Harlem, Jamaica, and Brooklyn. The position will be based at Rising Ground’s Herald Square Headquarters.
Work Environment
While performing the duties of this job, the employee regularly works in an office setting but can also be required to travel throughout organization sites.
Physical Demands
Ability to carry up to 10 or 15 pounds.
Position Type/Expected Hours of Work
This is a full-time position, 35 hours per week, Monday through Friday, hours 9:00am-5:00pm with some variation as needed.
Required Education and Experience
1. High School Diploma or equivalent is required.
2. Minimum of 3 years relevant experience.
3. Valid NYS Driver’s License.
4. Proficient in Microsoft Office Suite.
SALARY: $70,000 - $75,000
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