Customer Service Advisor
Salary: £25,000 - £27 00 per annum
TEMP TO PERMANENT Full time, office -based role - 37.5 Hours per week
Based in Chessington, Surrey
IMMEDIATE ROLE!
We are currently recruiting for a Customer Service Advisor on behalf of our client, a well- established and highly successful organisation based in the Chessington area. The role of the Customer Service Advisor is to primarily manage customer communications and provide a high quality of customer service
Key Responsibilities:
The Advisor is in the front line of customer communication, a professional understanding of what makes first-class customer service is also important, as are flexibility, multi-tasking, and problem-solving skills.
1. To handle customer enquires via incoming calls, post, email, and webchat in a friendly, prompt, accurate and sufficient manner
2. To efficiently manage general administrative tasks, updating customer accounts and dealing with correspondence
3. To work across other sections within Operations where workload, scheduling and skillsets require. These include but are not limited to order processing, payment processing, returns, and collating personalised items ready for packing as well as other general administrative tasks
4. A good understanding of the computer enquiry screens is required. To be f...