As we continue our mission to make people happy and nature happy through re-inventing chocolate, we’re looking for a Manufacturing Quality Manager to join our Technical Team on a 12-month fixed-term contract basis until the end of December 2025. Supporting our Operational Technical Manager, you will be responsible for steering factory facing quality management, safety, and integrity across our chocolate manufacturing site. Working closely with the operational teams to drive the quality standards of the amazing products we produce every day; you will motivate and enhance the engagement of the team whilst offering guidance and support. You will also ensure that the chocolate manufacturing site is fully supported in achieving the high standards expected by the business and by our customers. This is a great opportunity for an experienced Manufacturing Quality Manager to join us in our growth journey and to play an important role in supporting that journey – plus, who doesn’t want to work with chocolate? As well as a competitive salary and a range of company benefits, you’ll receive 50% discount on all products, and a 70% discount for you and your guests when you stay at our Rabot Estate hideaway on the paradise island of Saint Lucia. The onsite location for this role is at our Factory ‘Hadley Park’, in Huntingdon, Cambridgeshire, right in the heart of where our chocolates are made and where weekly, we can produce between 4 to 6 million of the chocolates we all know and love. Hadley Park is just 5 minutes off the A141 and 1.3 miles from Huntingdon train station, with direct rail links to London King’s Cross. What you’ll be doing…. Provide clear and concise development plans for the direct reporting team. Providing clear guidance to the operational teams on the requirements to meet the latest version of the BRC food safety standard. Lead and support incident management meetings when required. Own & support manufacturing projects when required. Developing & implementation of the Quality Management System. Ensure full and prompt complaint investigations and support the Technical Data Analyst to enhance complaints trending & reporting. Identify areas of risk for the business and drive action plans to put controls in place. Manage the Pest Control contractor for the site. Liaising with the Product Solutions team and the Food Scientist in the scale up of NPD to factory & ensure areas of concern are recognised and escalated where needed. Overall responsibility and leading the teams for HACCP & TACCP for the manufacturing site. Leading the sites allergen team to drive continuous improvement. Driving improvement to achieve business set KPI’s. Completing periodic reports as required by the business. Ensure any out of specification results are actioned accordingly. Completing unannounced internal factory technical audits. Coordinate CCP and Allergen validations when required. Complete new equipment commissioning for technical requirements. In addition, this role may be asked to complete further tasks to support the wider Technical Department that are not detailed here. This role may also be called upon to deputise for the Operational Technical Manager when required. Who you are… Essential A full and complete understanding of the latest BRC standards in food safety. Experienced in communicating and supporting at different levels. Ability to make clear assessments and decisions in a timely manner. Internal auditing & TACCP experience and training. Food Safety & HACCP Level 4. Desirable Training experience. Knowledge and experience in producing chocolate and confectionery products. Who are we? We’re one of the UK’s favourite premium chocolate brands, with a range of products spanning luxury gifts, alcohol and our pioneering drinking chocolate system, the Velvetiser. A cacao pod takes years to grow – it can’t be rushed if it’s going to be just right for our products. The same can be said for Hotel Chocolat, which originally started as a mint production company before we realised it was luxury chocolate that we were really passionate about. Now, we’re market leaders in the industry. What began as an online-only business grew to over 100 stores across the UK, and we’re still growing… Today, we’re multi-category, multi-channel, and multi-territory, and our customers, colleagues, cacao farmers and suppliers all benefit from the success we make together. To learn more about us and read about our People Pledge – our commitment to equality, diversity and inclusion – click here: hotelchocolat.com/uk/engaged-ethics/our-people.html